Job Description

An opportunity has become available to join our small but consistently busy company based in Wiveliscombe. Watt to Wear have been supplying customers with top quality bespoke team wear and promotional clothing for more than 30 years and are seeking an additional dedicated team member.

We are looking for a proficient and professional administrator who will, through excellent account management, maintain and ensure the greatest customer satisfaction. You will be a motivated and extremely thorough person with focus and resilience. Excellent organisational and communication skills are a must as is the ability to multi-task and remain calm under pressure. An aptitude to work on your own initiative and make important decisions to ensure that customer deadlines are met is imperative, as is the competence to prioritise yet focus on the every detail.

Good working knowledge of Microsoft Outlook, Word and Excel is required and experience of computer order management systems would be an advantage, but not essential.

Following the initial in-house training period, the fulltime position of customer account administrator will require you to manage 20 plus client accounts at any one time. You will be responsible for the day to day administration which will include:-

Processing customer enquiries, setting up new accounts, preparing quotations right through to sale and final despatch. High level of accuracy and attention to detail with a good level of numeracy skills. Excellent communication skills and telephone manner in order to maintain strong relationships with our existing client base and develop new contacts. Customer service duties, resolving any queries that may arise whilst retaining customer satisfaction. The ability to advise and communicate confidently with an eye for detail vital. Regular contact with suppliers with the ability to negotiate and source competitive rates. Accurate and efficient preparation of customer files with neat and tidy manual data recording. Some manual packing or lifting may be required at times. General administration duties as required.
Competitive salary, workplace pension, 20 days holiday entitlement plus bank holidays and free parking.

Working hours normally 9.00am - 5.30pm Monday to Friday. Non-smoking office.

Please respond to Watt to Wear via Indeed.Com

Job Type: Full-time

Pay: 24,000.00-27,000.00 per year

Benefits:

On-site parking
Experience:

Sales administration: 3 years (preferred) administration: 3 years (preferred)
Work Location: In person