Job Description

Overview

Toolpak are seeking a detail-oriented Sales Administrator to join our friendly and professional team in Wrexham, to cover maternity leave. This is a varied and dynamic role that plays a crucial part in the day-to-day operations of our business, supporting both the accounts and sales internal teams.

Industry knowledge useful but not essential.

Duties

Order Processing

: Taking and processing customer orders, ensuring accuracy and timeliness, via email and telephone.

Customer Service

: Answering customer questions, addressing enquiries, and providing after-sales support.

Communication and Collaboration

: Liaising with other departments to ensure seamless sales processes. Communicating effectively with customers and the sales team. Providing support to the sales team to help them meet their goals.

Requirements

Communication Skills

: Excellent verbal and written communication skills are essential for interacting with customers and the sales team.

Organisational Skills

: Ability to manage multiple tasks, prioritise effectively, and stay organised.

Customer Service Skills

: A strong focus on customer satisfaction and the ability to resolve issues effectively.

Time Management Skills

: Ability to manage time effectively and meet deadlines.

Technical Skills

: Proficient in Microsoft Office Suite (Excel, PowerPoint, Word), and other relevant software.

Problem-Solving Skills

: Ability to identify and resolve issues related to orders, accounts, and other sales-related matters

Hours of work:

Monday to Friday 9.00am to 4.30pm with 1 hour for lunch

Job Type: Temporary
Contract length: 9 months

Pay: 12.21 per hour

Expected hours: 32.5 per week

Benefits:

On-site parking
Work Location: In person