Job Description

Job Title:

Sales and Hire Administrator

Location

: Ipswich, IP5

Salary

: Competitive

Division:

TRU Sales & TRU Rent

Reporting to:

Head of Asset Management

Overview:

We are looking for a detail-orientated and proactive individual to support the teams across both divisions. Within the TRU Sales team you will be responsible for managing customer orders, processing sales documentation and assisting in the preparation.

The joint role will also require handling bookings, maintaining records, supporting customers and ensuring the efficient day-to-day hire service operation within the vehicle hire business TRU Rent.

Key Responsibilities include:

Sales Administration:

Process sales orders accurately and raise the Sage invoices Create and manage sales documents Maintain and update customer information on the CRM system Liaise with internal departments including transport, finance and workshop Handle after-sales support and customer service issues professionally

Hire Administration:

Handle incoming vehicle hire enquiries via phone, email and in-person Process hire bookings accurately and confirm rental details with customers Prepare and issue rental agreements and necessary documents Liaise with the workshop or service department to ensure vehicles are roadworthy and available Keep insurance, license and compliance documentation up to date Covering extended working hours for holiday cover

Skills & Experience:

Strong organisational skills and time management Excellent communication (verbal & written) Ability to multitask under pressure Experience using vehicle hire & fleet management systems Knowledge of vehicle compliance (e.g. MOT, tax & insurance) Strong IT skills, including Microsoft Office, fleet or CRM systems. Excellent organisational ability with a keen attention to detail. Confident communicator with strong customer service skills.

You'll be:

A natural multitasker who thrives in a busy environment. Self-motivated with a solution-focused mindset. Comfortable juggling a mix of customer-facing and back-office duties. A team player, capable of building strong working relationships across departments.
Job Type: Full-time

Benefits:

Free parking On-site parking
Application question(s):

Have you dealt with vehicle documentation ie. insurance, license or compliance?
Experience:

Motor trade: 1 year (preferred)
Work Location: In person