Job Description

Sales and Lettings Support Administrator

Pedder is a local, family owned and run, high performing estate agency with 9 branches across the south east of London. The Pedder Group offer services in residential sales, lettings, property management, land and new homes, and financial services.

We invest in our team, our business, and our community because our reputation is paramount to our success. We understand and recognise the importance of providing nothing short of outstanding service and support. If you join us, you'll be joining a highly successful company of industry experts, providing you with a solid platform for growth and development in your property career.

Person spec/core values:

Motivation and a drive to succeed. Confidence - a belief that you will exceed your targets if you work hard and persist. Passion - a desire to be the best. An understanding of the importance of making a great first impression. Outstanding customer service is key. Positivity - having a can-do attitude so you can contribute to the great atmosphere that we strive to create within our offices and company. Integrity - this is in the heart of everything we do. Respect - listen, understand, and work collaboratively. Organisation - having a good attention to detail and an ability to manage a busy diary. Willingness to go the extra mile to support your colleagues.

Brief duties of the role:

At Pedder no day is ever the same, however below you will find an outline of some of your key supportive duties:

To assist with/complete all aspects of administration required for both sales and lettings within any allocated branch (or other), understanding all relevant processes in full in order to step in and provide support when required. To support consultants with the completion of both sales and lettings files as allocated in the division of labour. Produce agreements and documents for approval and signature. Handle enquiries via telephone, in person, email, or via the website. Ensure anything is cascaded to the relevant team where necessary. Meet and greet clients in a friendly and professional manner, ensuring a positive first impression of the company, and always being a strong representative of the Pedder brand. Have a full understanding of the property database and software, providing team support as required. Ensure all information stored within the system is accurate and relevant. Input and update property information displayed on any web portals (for example Rightmove). Ensure all pre-marketing documentation is returned and compliant with Pedder Best Practice procedures, Statutory Legislation and GDPR Regulations. Ensure you have full knowledge of any Anti-Money Laundering (AML) software/systems, and that anti-money laundering best practice is followed at all times. Provide system support for any AML software to your colleagues as required. To be fully conversant with the complete referencing procedure and all documentation required to action a tenancy. Maintain office diary management. Maintain stock levels and exercise cost control when re-ordering stationery. Responsibility and accountability (alongside Branch Managers) to ensure offices are immaculate and tidy, have an organised display area, are well presented with updated window displays, and that any maintenance or issues are reported promptly to the Property Management department or HR. Work alongside HR to ensure the branches are compliant with Health and Safety and that regular checks are carried out.

Hours and Location:

Pedder is a dominant Estate Agency in South East London. Our 9 office locations can be found here: Contact Us | (pedderproperty.com).

This is an office-based role only.

Our Administrators work across the company to provide support to the branch managers, and sales and lettings team.

You will be allocated two offices which you will provide regular support to, however may provide support to other offices during periods of holiday or absence.

Your office locations may change during the course of your employment and will be determined by business levels/the needs of the business.

SE23 / SE26

Working hours:

Monday - Thursday 8:45-18:00
Friday 8:45-17:00

Candidate requirements:

The ability to drive is desirable to allow ease of access to other branches, however this is not essential. A minimum of 1 years in a similar administration role (essential). Have previous experience in a sales or customer service environment (essential).

Salary details:

28,750-30,000 per annum DOE.

Additional benefits:

Paid annual EAP (employee assistance programme) which includes 24-hour access to live wellbeing support. A clear path for progression in order to develop your career in the property industry. A team social calendar with regular company events. Regular opportunities to support our Community Promise events. Regular opportunities to support our Cancer Research fundraising events. Incentivised team trips/conferences in Mallorca (twice per annum) for top performing offices.
Our people make us who we are. At Pedder, our staff don't just work for the business, the business has to work for them too. Winner of numerous awards as voted by our team and clients, we believe that nobody works harder to innovate and evolve in our sector than we do. Now, more than ever, it's critical that the impact that we are making on the world is a positive one.

The Sunday Times 100 Best Small Companies to Work for 2025 The Sunday Times 100 Best Small Companies to Work for 2024 All Agents 2023 winner of 48 staff sales and lettings awards in South East London The UK's Top 50 Best Small Companies to work for - 2023 London's Top 50 Best Small Companies to work for - 2023 All Agents 2022 winner of 49 staff sales and lettings awards in South East London Property's 5 Best Companies to Work for - 2022 The UK's Top 50 Best Small Companies to work for - 2022 London's 30 Best Small Companies to Work for - 2021 Property's 5 Best Companies to Work for - 2021 75 Best Small Companies to Work for in London - 2020 The Sunday Times 100 Best Small Companies to Work for - 2020

Further details:

www.pedderproperty.com - website

Pedder (@thepeddergroup) - Instagram

Job Types: Full-time, Permanent

Pay: 28,750.00-30,000.00 per year

Application question(s):

Do you have previous experience in estate agency? How many years of administration experience do you have? How many years of customer service experience do you have? Do you live in South East London or the surrounding areas close to our offices? When are you available to start a new role?
Work Location: In person