Job Description

About us

Proud of our heritage, Pendeford is a British company supplying quality kitchenware since 1958. Renowned for our trusted reputation and best-in-class service, we specialise in product development, import, and distribution of homeware essentials that redefine everyday living. From classic cookware and bakeware to stylish teapots, kettles, plastic kitchenware, and laundry accessories, our range reflects the best of British design and ingenuity.

Role Summary

Due to continued growth, we are looking for an experienced Sales Administrator to join our sales team, contributing to high quality customer service and supporting the team in achieving sales targets. This role is predominantly sales administration, however, also involves operational administration requirements to support the wider business. The role will serve as a point of contact for customers with queries about products, orders & deliveries and will provide support for sales representatives.

A successful candidate will need to be a self-starter, highly motivated & extremely detail oriented with a working knowledge of customer service best practices and have an excellent telephone manner. Working as part of a small team, your role will be customer focused through processing orders on our internal system, organising deliveries, dealing with customer queries and using initiative and problem-solving skills to anticipate and resolve issues and manage customer expectations.

Experience in B2B sales, ideally within wholesale distribution, would be highly advantageous. Familiarity with Amazon Vendor Central platforms is also desirable. A strong understanding of import and export documentation and processes would be beneficial. The role will require building and maintaining robust relationships with key external partners that are critical to the business.

Office experience in a similar role is essential.

The hours of working are Monday-Friday, 08:30 - 17:00. We offer 20 days holiday plus bank holidays, a pension scheme & a generous sick pay scheme.

Responsibilities:

Processing customer orders on our internal system (full training will be given).

Speaking to and emailing customers regarding their orders and enquiries.

Build strong relationships with our customers.

Build and maintain relationships with key external partners who are integral and business critical to our operations.

Co-ordinating orders for dispatching via various couriers and monitoring order progression.

Contacting customers to confirm deliveries and expected delivery times.

Confidently communicate with customers to inform of any delays or changes in schedules.

Confidently deal with incoming calls quickly, courteously and efficiently.

Be able to resolve customer queries and respond to email requests.

Work with the management team to maintain high level of service and communication.

Understanding our product ranges.

General sales office administration and document processing, alongside operational administrative tasks as needed.

Always deliver excellent customer service.

Key Skills Required

Confidence and personality with excellent communication skills, both written and verbal.

Accurate with figures, computer literate.

To be an industrious team player and work closely with colleagues.

Acting on your own initiative without constant supervision.

Excellent forward planning and organisational skills.

Calm under pressure and ability to always remain professional.

Excellent punctuality and attendance.

Proficient with MS Office.

Experience in B2B sales environments, wholesale distribution, Amazon Vendor Central, and import/export documentation would be beneficial.

Job Types: Permanent, Full-time

Benefits:

Company pension

On-site parking

Sick pay

Schedule:

Monday to Friday

Ability to commute/relocate:

Carlisle: reliably commute or plan to relocate before starting work (required)

Experience:

Order management system: 1 year (required)

Sales administration: 3 years (required)

Work Location: In person

Job Type: Full-time

Pay: 25,400.00-27,200.00 per year

Additional pay:

Bonus scheme Quarterly bonus
Benefits:

Company pension On-site parking Sick pay
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 04/08/2025
Reference ID: PENDE01-2025