Job Description

At Complete Graphics, we aim to transform people's lives with meaningful change. In everything we do, we aim to build strong and lasting relationships with clients and suppliers alike. This provides a seamless customer experience that surpasses expectations and provides results that will produce lasting relationships. Our team are trained and trusted by industry leading suppliers, experienced in all aspects of vinyl installation and knowledgeable on the material applications and benefits.

Since 2013 when Cameron started the business, until now It's been an adventure, but we've stayed family-run with customer service at the core of how we do business.

The job of the Sales and Operations Assistant is to provide a smooth sale to completion process for both the client and the Complete Graphics team. You must ensure at all points that communication is a priority for all parties involved in the process.

Responsibilities

Sales Skills

: Lead generation, client communication, quoting and negotiation to close sales.

Qualify leads and assess their value to the company. Guide clients through the vehicle wrapping process, arranging in-person meetings when possible. Prepare quotes and lead negotiations to secure bookings.

Project Coordination

: Client and project co-ordination, process management, and cross-team communication.

Oversee the smooth transition from sale to project completion, coordinating with clients and the Complete Graphics Team. Schedule drop-off and pick-up dates, ensuring all parties are aware of project deadlines. Ensure clients are informed of terms, conditions, and additional charges. Keep the team updated on any schedule changes requested by clients. Keep all documentation for projects up to date

Administrative Support

: CRM management and general admin/ operations assistance.

Use CRM software to maintain accurate client data. Provide administrative support to the operations team as needed.

Essential Requirements:

Friendly and professional manner when dealing with clients on the phone and via email Strong verbal and written communication skills Proficient in Microsoft Office and other relevant software applications Ability to work in a team-based environment Outstanding problem-solving and analytical skills Excellent organisational and time-management skills Relevant work experience or certifications in operations assistant, administration assistant, or related field Self-motivated, focused and proactive thinking Proven ability to multi-task and work under pressure Attention to detail

Preferred Requirements

Experience with project management software and CRM systems Full UK Driving License and vehicle for travel to site

Employee Benefits

Nest pension scheme Paid holiday in accordance with hours agreed Branded workwear supplied Supply and use of company equipment (Laptop & Mobile)
Job Type: Full-time

Pay: 22,900.00-35,000.00 per year

Schedule:

Day shift Monday to Friday
Work Location: In person

Application deadline: 31/05/2025
Reference ID: Sales and Operations Assistant _ 0525
Expected start date: 01/07/2025