Job Description

About Us

At

Code Monkey Studios

, we specialise in cutting-edge GPS tracking platforms and devices, helping businesses and individuals monitor and manage their assets with precision and ease. Our mission is to combine powerful software with reliable hardware to deliver seamless tracking solutions across various industries.

Role Overview

We are looking for a confident, tech-savvy, and customer-focused

Sales and Technical Support Specialist

to join our growing team. This is a dual-role position, ideal for someone who enjoys solving problems, working with technology, and delivering excellent customer service.

Key Responsibilities

Customer Communication:

Engage directly with customers via phone, email, and live chat to understand and resolve their queries.

Technical Support:

Assist customers with setting up tracking devices and using our software platforms. Troubleshoot hardware and software issues effectively.

Sales Assistance:

Guide customers through product options, explain features, and help close sales by providing accurate and helpful advice.

Onboarding Support:

Provide clear, step-by-step setup instructions and assist new users through their onboarding journey.

Problem Solving:

Diagnose issues methodically and work with our internal teams when needed to escalate more complex cases.

Documentation:

Maintain accurate records of support tickets, customer interactions, and technical issues for internal tracking and analysis.

Feedback Loop:

Relay recurring customer issues or feedback to the development and product teams for continuous improvement.

Requirements

Experience in a customer support, sales, or technical support role (1-3 years preferred) Strong understanding of technology - ideally with hardware and software troubleshooting skills Excellent communication skills - both written and verbal Confident telephone manner and the ability to remain calm under pressure Strong problem-solving ability and a proactive mindset Ability to explain technical concepts in plain language to non-technical users A team player with a positive attitude and a willingness to learn Familiarity with CRM or support platforms (e.g., Monday.com.) is a plus Knowledge or experience with GPS tracking systems or IoT hardware is desirable but not essential

What We Offer

A dynamic and supportive work environment Ongoing training and development opportunities A chance to work with innovative technology and make a real difference to customers Flexible working options (including remote work) Career progression opportunities in both technical and commercial areas

Ready to join a fast-growing tech company and help customers succeed with world-class tracking technology?

Apply now and let's make an impact together at Code Monkey Studios.

Job Type: Full-time

Pay: From 24,000.00 per year

Benefits:

Free parking On-site parking
Ability to commute/relocate:

Ossett WF5 9TJ: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Reference ID: Sales and Technical Support Specialist