Job Description

To provide an outstanding and consistent level of service to our customers as well as internally (Field Sales team, Application Engineering, Supply Chain Management, Finance).

Your responsibilities will include:

Serve as the primary order contact for our customers To provide HUBER+SUHNER with the highest level of support on all aspects from order processing to product delivery To be an active member of the Customer Service Team to ensure the future development and success of the company To maintain professionalism when dealing with internal and external customers Partner and co-ordinate with the HUBER+SUHNER manufacturing sites in Europe to ensure timely delivery of products Visit customers, when required, to support the external sales team Answer incoming queries and respond to customer needs Ensure that all responsibilities under your remit are compliant with H+S documented processes at all times Comply with Health & Safety and Environmental guidelines and advise your Line Manager of any issues as they arise Ensure all standard quotes, enquiries and orders are processed within a maximum of 24 hours from receipt Ensure that any customer enquiries, which cannot be directly answered, are logged within 24hours and passed to the individual concerned and that the responses to these enquiries are also logged. Initiate and follow up actions to requests arising from Field Sales visit reports for e.g. Catalogues, samples etc. Maintain accurate and up to date files for all your business documents and correspondence Liaise with other departments to ensure that internal & external customer's requirements are met at all times Assist Accounts department to resolve account issues or disputes associated with accounts/customers with whom you are associated Ensure returns related to sales office errors are kept to an absolute minimum, and where appropriate initiate corrective actions to ensure no repeats of the same type of error occurs. Carry out any other reasonable duties as required by your Line Manager

Experience

:

Working experience in an international company, preferably in industrial manufacturing environment At least 2 years experience working in a customer facing support role and/or sales position Prior SAP knowledge

Skills

:

Profound technical understanding and knowledge Numerate SAP knowledge Understanding of planning / international supply chain networks Computer literate (Microsoft Office)

Personal Qualification

:

Excellent Team player Positive and open minded character with hands-on/can-do mentality Customer oriented Good communication skills (written and oral) Good organisational skills Proactive Problem solving attitude Accurate and good attention to detail.

To be successful, you will need to have:

Experience in a commercial sales position 'A passion to serve customers!' Strong sense of customer service and customer needs SAP or ERP experience preferred Computer literate (excel, outlook, word as a minimum) Accurate and good attention to detail Good communication skills (written and oral) Good organisational skills
Job Types: Full-time, Permanent

Pay: Up to 25,000.00 per year

Benefits:

Company pension Employee discount Free parking Life insurance On-site parking Private dental insurance Private medical insurance Sick pay
Experience:

Client Services Occupations: 2 years (preferred)
Work Location: In person