Job Description

Sales Co-ordinator
As a Sales Co-Ordinator you will be responsible for delivering customer excellence from beginning to end providing a professional, approachable, customer service to the SAM customer base, you will be responsible for overseeing the sales order processing, liaising with production, sales, technical and logistics.
Hours of work:
Monday to Friday 8:30 - 17:00 (40 hours per week excluding break times)
About the role
Main Responsibilities of the Job
Proactively pursue customer orders & agreed customer actions to ensure orders are produced as per customer requirements
Ensure accurate and timely preparation of quotations using in house pricing matrix
Working closely with sales, daily production, and planning departments to ensure orders are fulfilled on time and in full (OTIF)
Being the first point of contact with designated customers in relation to all issues
Dealing with and responding to ad hoc and customer enquiries (telephone / email).
Handling customer complaints.
Operating and development of an ERP/sales order processing system (Processing/Checking order intake and order acknowledgements)
Ensuring all administration is accurate, clear, concise and up to date to ensure accounts can be managed by relevant team members as and when required
Providing backup support to extend the external sales team.
Supporting the delivery of departmental targets and KPIs through effective customer relationship management
Management of House Accounts
Any other duties as required.
Essential Criteria
Minimum of GCSE (or equivalent) grades A-C in Maths and English.
At least 6 month's office/administrative experience dealing with customers.
Working to tight deadlines and proficient in Microsoft Office.
Strong interpersonal skills & influencing skills, with the ability to build relationships with customers and multiple departments within the business.
Ability to work to a high standard.
Good initiative & problem-solving ability.
Meticulous approach to accuracy.
Desirable Criteria
Previous account management experience.
Why work for SAM?
Quarterly Profit Share Bonus (average bonus over the last 3 years has been an additional 19% of salary/annual earnings)
Total customer satisfaction bonus to a maximum amount of xc2xa3800 per year - assuming no quality mistakes occur.
Free money back via Westfield health care scheme (available after 6 months service)
Death in service cover = xc2xa320,000
5.6 weeks holiday (28 Days). 3 extra loyalty days can be accrued which is linked to service
Auto enrolment on Day 1 to the SAM Pension scheme (ER contribute 4%)
Homeworking policy
Participants of the Work Well Live Well programme through which we carry out numerous wellbeing initiatives each year
Annual team vote for company charity partner and regular team fundraising activities
Monthly company value awards
Bright idea awards
Holiday treats
Service Awards
About the company
SAM is the home of MDF mouldings, trusted to provide a reliable and personal service - sustainably manufacturing and delivering the finest quality and widest range on time every time.
Required Criteria

• GCSE English and Maths, Grade A - C or equivalent.
• At least 6 month's office/administrative experience dealing with customers,
• Working to tight deadlines and proficient in Microsoft Office.
• Strong interpersonal skills & influencing skills, with the ability to build relationships with customers and multiple departments within the business
• Ability to work to a high standard
• Good initiative & problem solving ability
• Meticulous approach to accuracy

• Previous account management experience