Job Description

Job description

Company Description

Karno is a technology company dedicated to creating innovative, large-scale products that drive transformation in the arts and entertainment industries. With a focus on enabling these industries to evolve, Karno delivers forward-thinking solutions to meet their dynamic needs. Our team is passionate about developing tools that inspire growth and progress in the creative sector. We strive to pioneer advancements that make a real impact.

We're looking for an in-house sales executive with strong Shopify and automation skills to join our sales team as we scale our product and distribution lines.

Responsibilities

Running day-to-day Shopify admin: draft orders, B2B pricing and customer tags, order edits, returns/exchanges, discount codes, shipping rules and notifications Maintaining and extending Shopify Flow and no-code automations (Make/Zapier), including Attio ? Shopify ? Unleashed/Xero integrations, monitoring runs and resolving failures Qualifying inbound enquiries, preparing accurate quotes/proformas, and closing small/medium orders while protecting margin and terms Providing account management support (not the primary AM): scheduled check-ins, relationship notes, stock/ETA updates, and campaign follow-ups Delivering responsive customer service across phone/email, opening and tracking RMAs with Operations as needed Coordinating demos/loaners and completing post-show follow-ups to build relationships with dealers/distributors Keeping data hygiene tight: correct SKUs/pricing/Incoterms on quotes and clean notes/tasks in Attio Liaising with UK/NL/US warehouses to confirm pick/pack/ship, track deliveries, and escalate issues Preparing simple weekly reports on pipeline, orders, win/loss notes, and automation health

Key Requirements

Must have pro audio requirement*
The ideal candidate will be creative and passionate Be comfortable with no-code/low-code (Make preferred; Zapier acceptable), basic webhooks/API keys, and systems integrations Have strong Excel/Google Sheets skills (lookups, pivots, CSV import/export and data validation) Be organised, numerate, service-minded, and disciplined with process and documentation Be audio-literate and credible with engineers, installers and buyers

You should have some or all of the following

Experience with Attio (CRM), Unleashed (ERP) and Xero B2B dealer/distributor sales experience in pro audio/MI/AV Familiarity with Incoterms, VAT/EORI basics and HTS/HS codes Trade show support experience and structured follow-up habits Have proven Shopify admin experience and confidence with Shopify Flow (or similar automation tools) Interest in professional audio (live, studio, install)

Additional Information

Full Time position Based in Canary Wharf, Office based role Salary depending on experience + performance bonus
Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Benefits:

Company pension Cycle to work scheme
Ability to commute/relocate:

Canary Wharf E14: reliably commute or plan to relocate before starting work (preferred)
Experience:

Pro Audio: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person