Job Description

Position:

Sales Co-ordinator

Location:

King's Lynn

Contract Type:

Permanent (Full-Time)

Hours:

40 hours per week (Monday - Thursday 0800 hrs to 1700 hrs with half an hour unpaid lunch break and Friday 0800 hrs to 1400 hrs)

Salary:

TBC Per Annum (depending on experience)

Reporting to:

Production Planning Manager

Benefits:

Annual leave of 25 days per annum plus bank holidays, increasing by 1 day every third year to a maximum of 30 days per annum plus bank holidays

Private Healthcare

Life insurance

Salary Sacrifice Pensions up to 5% Employer if matched by Employee

Salary Sacrifice Cycle to Work scheme

Salary Sacrifice Electric Vehicle Scheme

Time served enhanced occupational sick pay between 50% and 80%

Company overview:

The Palm Group, with 4,200 employees, is a leading supplier in Europe of newsprint and corrugated base paper made from 100% recycled paper as well as corrugated, cardboard packaging.

Palm Paper Limited (PM7) is the UK site for the Palm Group based in King's Lynn, manufacturing graphic papers. PM7 is the widest, largest and most powerful newsprint machine in the world with the capacity to produce 400,000 metric tonnes of newsprint, improved newsprint and magazine grades per annum.

Palm Recycling Limited also based at PM7 is responsible for suppling Palm Paper Limited with the required waste paper. Carrying out collections and recycling services for the public sector and for commercial clients.

Production, sales, logistics and finance functions for both Palm Paper Limited and Palm Recycling Limited is all based in King's Lynn.

Palm Paper Limited is an equal opportunities employer.

Job overview:

Co-ordinate the Sales for UK newsprint, Kraft Linerboard (KLB) and Corrugated Case Material (CCM) customers. Planning the production for Kings Lynn PM7 and CCM imports to UK, providing on call support and back up for the Production Planning Manager.

Job description and main responsibilities:

Manage the UK based newsprint, KLB and CCM customer accounts

Process newsprint, KLB and CCM orders on the Tieto system

Coordination of the production trim patterns for customer orders on the PM7 newsprint machine

Ensure that optimum planning efficiency is achieved and customer delivery expectations are maintained

Co-ordinate PM7 optimisation based upon the mix of customer orders received and machine requirements, incorporating lead time and capacity management controls

Manage stockholding levels for Lynn PM7 customers, across a range of multiple product grades

Manage stockholding levels in external warehouses for CCM and KLB

Manage CCM customer stocks and co-ordinate the shipping requirements to maintain adequate stock coverage

Ensure that customer orders are made within specified time criteria, meet with contractual commitments and manage customer demands

Communicate with UK newsprint, KLB and CCM customers directly via email and telephone

Manage customer complaints regarding deliveries, manufacturing, stock holding levels and invoicing. Direct the complaints to the appropriate persons for prompt resolution

Generate credit/debit notes and rebates through the Tieto system

Work in conjunction with other departments and colleagues in Germany

To comply with all UK & European H&S legislation

To comply with all company policies and procedures

Secondary responsibilities:

Deputise for the Production Planning manager during peak times, on call and during absences

Sales cover for Newsprint, CCM & KLB during peak times and absences

Spreadsheet maintenance on a weekly basis

Customer stock lists

Problem solving

Essential knowledge, skills and experiences required:

Sales/customer service experience

Office/admin experience

A minimum of English and Maths GCSE grade 9-4 / A*-C

AS & A Levels or equivalent

Advanced Microsoft Office experience

Excellent written & verbal communication skills

Well-organised with excellent time-keeping

Attention to detail

Problem-Solving skills

The ability to work to deadlines and remain calm

A good team player who is able to work on own initiative

Desirable knowledge, skills and experiences:

Experience using automated ordering systems

Experience in stock and order control

Immediate start

Job Types: Full-time, Permanent

Benefits:

Additional leave Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Sick pay
Work Location: In person