Job Description

Joinery & Heritage Craftsmen Ltd is a leading provider of high-quality timber window and window restorers , known for craftsmanship, customer service, and reliability. We work across residential and commercial projects, delivering bespoke solutions tailored to our clients' needs.

Job Summary

We are looking for a proactive and detail-oriented Sales Coordinator to support our sales and installation teams. You'll be the first point of contact for customer enquiries, responsible for coordinating quotes, managing schedules, and ensuring a smooth process from initial enquiry to completed installation.

Key Responsibilities

Handle inbound customer enquiries via phone, email, and web forms

Qualify leads and schedule site surveys or consultations

Prepare and send quotes, track follow-ups, and assist in closing sales

Maintain accurate records in our CRM system

Coordinate schedules between clients and surveyors

Process job orders, contracts, and payment paperwork

Communicate with clients regarding timelines, updates, or changes

Follow up with customers post-installation for feedback and reviews

Support the sales and operations teams with reporting and admin tasks

Requirements

Previous marketing experience would be advantageous

5 years' experience in a sales support, admin, or customer service role

Previous experience in construction, trades, or home improvement sectors preferred

Strong organisational and time-management skills

Excellent verbal and written communication

Confident using CRM systems, email, and Microsoft Office

A proactive attitude with the ability to multitask under pressure

Friendly, professional, and customer-focused

What We Offer

Competitive salary and performance incentives

A supportive and dynamic work environment

Opportunities for professional development

20+ days holiday plus bank holidays

Pension scheme and other benefits

We invite enthusiastic candidates who are eager to contribute to our success while developing their career in sales coordination.

Schedule of Hours : Monday to Thursday 9am to 5pm . Friday 9am to 4pm

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Company pension Free or subsidised travel On-site parking
Schedule:

Monday to Friday No weekends
Work Location: In person