Job Description

Brickability

Brickability Group plc consists of over 35 brands, all of which can bring together specialist products and services to meet the needs of the building and construction market. Each brand boasts an extensive portfolio of products including facing bricks, blocks, rainscreen cladding systems, architectural masonry, paving, rooftiles and slates. The Group distributes, and in many cases installs superior quality and strategically important building materials from major UK and European manufacturing partners, providing product solutions to both private and commercial specifiers, contractors, developers, and builders.

Who are we looking for?

Someone with customer services experience, Also basic computer knowledge.

Role overview

To liaise between sales teams, various departments, suppliers, and current/future customers, Handle a high volume of customer enquiries whilst providing a high quality of service to each caller, Processing orders from acknowledgement to delivery and offer excellent customer service at all time.

Duties & responsibilities

Answering phones promptly Processing orders and enquiries from acknowledgement through to delivery to site, ensuring liaison with suppliers and customers Tracking sales orders to ensure that they are scheduled and sent out on time Resolving any sales related issues with customers Constant informing and updating of customers Checking order acknowledgement for accuracy Maintain and update customer notes with all transactions, schedule changes and requests Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents Maintain a day book with all day to day events Support the Sales Reps Liaise with suppliers of Brickability to ensure the best possible service for Brickability customers Follow company procedures and policies at all times Liaise with other members of staff in a professional and friendly fashion Attend training to develop relevant knowledge and skills

Essential criteria

Customer Service Skills Ability to use Microsoft Outlook, Excel and Word, Excellent communication skills Multi-tasking Have a clear understanding of the job role, experience of working in a customer based environment, experience of working in a high pressured environment and working to strict deadlines, ability to liaise well with others and delegate tasks

Desirable criteria

Confident Initiative Positive attitude Helpful Responsible Enthusiastic Punctual Can work well in a fast-paced environment Time management

Benefits

Annual company bonus scheme, up to 10% of basic salary 25 days' holiday, increasing by 1 day every 2 years, up to a maximum of 30 days Annual leave purchase scheme - option to buy an additional 3 days' Cycle to work scheme Office car parking Enhanced Sick Pay Smart casual attire and dress down Fridays

Job Overview

Location -

Tamworth - Office Based Role

Hours -

8am - 430pm - Monday - Friday

Contract -

Permanent - Fulltime

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sick pay
Work Location: In person