Job Description

Job Title:

Sales Coordinator

Hours

: 37.5 hours per week

MSA Foams is a bespoke manufacturer of foam components specialising in high-quality, custom solutions for diverse industrial and commercial applications.

In this full-time, permanent, office-based role, you'll be a key member of our team, providing administrative and operational support to the sales team, ensuring smooth handling of enquiries and quotations. This role is critical in maintaining accurate records, delivering timely responses to customers, following up on quotations and supporting the overall efficiency of the sales function.

KEY RESPONSIBILITIES

Enquiry Management:

Process new enquiries received via email or web. Create part numbers and folders for new jobs. Liaise with design team for technical support such as STEP conversions and case specifications.

Quotation Support:

Prepare cost sheets and quotations using internal pricing tools. Handle requotes for historic jobs, applying annual price adjustments as required. Ensure urgent jobs are flagged when delivery dates are shorter than lead times. Manage supplier quotes where required and liaise with the Purchasing Co-ordinator when required. Record quotation on Salesforce and schedule follow up.

Documentation & Record Keeping:

Maintain accurate records of enquiries, quotes, and supplementary forms. Ensure all updates (e.g., revised quantities, up-issues) are correctly logged, actioned and communicated.

Adhoc tasks as required.

REQUIREMENTS

A highly organised individual who can stay calm under pressure and contribute to a positive team environment. A clear and confident communicator with excellent phone and interpersonal skills. CRM experience (Salesforce preferred) Proficient in the Microsoft Office suite Passionate about providing exceptional customer service across all channels (written, phone, and face-to-face). A detail-oriented individual with strong written skills for clear communication. A team player who enjoys helping others and thrives in a collaborative environment. Energetic, committed, and driven, with a willingness to be flexible and contribute to the company's growth.
Administrative experience is a plus.

Salary

The salary for this position is competitive and negotiable based on experience and qualifications. We are committed to offering a compensation package that reflects the value you bring to our team.

Equality & Inclusion

MSA Foams values diversity and promotes equality. We welcome applications from all sections of society and are happy to discuss reasonable adjustments or additional arrangements to support your application.

Please note:

Candidates must be eligible to live and work in the UK.

Are you keen to know more?

Send your CV and cover letter with salary expectations to be considered for the next stage of the recruitment process.

We are not currently seeking third party support with the recruitment of this vacancy. Third parties are encouraged not to send speculative approaches at this time.

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Free parking On-site parking Private medical insurance
Work Location: In person