Job Description

It's an exciting time to join Team TLH. We're on a mission to be the 'Number One choice for all Hotel Based Leisure in Torquay' with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.

As a Sales Executive in our Group Sales team, you will be primarily in a back of house office-based role within our Sales & Marketing department, with the occasional in-person meeting with organisers and tour operators. The successful candidate will be specialising in selling to bowling clubs for indoor, outdoor and short mat tours, and must be a customer service superstar with excellent communication and organisational skills.

The successful candidate will have outstanding interpersonal skills and be an exceptional communicator - both verbal and written. Sales experience within the Hospitality industry and knowledge of indoor, outdoor & short mat bowling is desirable, but not essential.

Your responsibilities will include:

Actively promoting TLH Leisure Resort to specialist groups, specifically Bowling tour operators Research and identify new connections, and be confident to initiate contact Develop on-going relationships with organisers and operators from initial contact through to arrival at TLH Leisure Resort Securing commitment & sales for group bookings, achieving personal sales targets and group sales budgets Meeting group organisers when requested, so full UK driving licence is an advantage Maintaining an excellent understanding of the additional services/products available Strong administration and computer skills with a proven track record of using Microsoft Office is essential

The ideal candidate's STAR values:

Service

- Ensure that the booking process runs smoothly to achieve a high level of trust and build professional relationships with our tour operators

Teamwork

- Work seamlessly alongside other Group Sales Executives and wider TLH team to ensure best possible service for our guests, and increase likelihood of repeat bookings

Attitude

- Maintain a positive and professional attitude at all times

Respect

- Appreciate and understand that all groups are different and will have different needs

Safe and Sustainable

- Ensure booking details are correct and completed in line with TLH policies and procedures

What we have to offer:

As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:

Free use of the leisure facilities (during selected times) Discounts on Aztec Spa treatments and facilities Discounts on accommodation and Aztec Leisure memberships for friends and family Full induction to ensure you hit the ground running Free staff meals whilst on duty Up to 28 days annual leave Workplace pension scheme (subject to eligibility criteria) Annual performance-related bonus, up to 8% of salary

Hours and Rate of pay:

This is a full-time permanent role which is comprised of Monday - Friday shifts, but could be flexible for the right candidate: 32 - 40 hours over 4 or 5 days. Shifts will be discussed in further detail at interview.

Hourly Rate: 12.50 per hour

About TLH Leisure Resort

Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.

Ready to apply?

Are you ready to join the TLH family? We'd love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.

Job Types: Full-time, Part-time, Permanent

Pay: 12.50 per hour

Expected hours: 32 - 40 per week

Benefits:

Canteen Discounted or free food Employee discount Gym membership On-site gym On-site parking Store discount
Work Location: In person