Job Description

Sales Loyalty Executive - Chelmsford

Fun, exciting, rewarding work. Join us for the ride

Working with world-class brands as a Sales Loyalty Executive you'll have the drive to deliver outstanding and trusted experiences for our customers.


As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

What we can offer you

Enjoy 33 days of annual leave

(including bank holidays) to rest and recharge

Save money every day with

our exclusive retail discounts

Drive a great deal

with discounts on new and used cars, plus servicing offers

Plan for the years ahead

with our company pension scheme

Balance home and work

with our industry-leading family-friendly policies designed to help you spend more time with the people that matter

Commute for less

with our cycle-to-work scheme

Prioritise your wellbeing

with dedicated support for you and your family

24/7 access to healthcare professionals

, ensuring you get the expert advice you need quickly and easily

Make a difference

with a paid day to volunteer in your community

Invest in your future

with our company share purchase plan

Earn financial rewards

when you refer a friend to join the team

Keep learning and growing

with our training and development opportunities for everyone.

Life assurance

with the option to increase cover We're open to

flexible working

options - just ask

What you'll do day to day

Contacting customers by telephone inbound/outbound, and by email to review current finance agreements Maintaining a high level of finance product knowledge Focusing on achieving a high retention Providing exceptional customer service that leads to customer loyalty and referrals Maintaining good housekeeping standards, accurate customer records and orderly administration of your work Support our One Customer journey by working alongside our Aftersales team, selling Service Plans and liaising for a great customer experience

Helpful skills and qualifications

Don't worry about ticking off every single skill here

if you care about delivering great experiences as much as we do, we want to hear from you.


Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships Ability to deliver first-class customer service with energy and enthusiasm A genuine interest in helping customers and contributing to the team's success Strong organisational skills with the ability to meet deadlines, with excellent attention to detail Exceptional listening and communication skills, focused on understanding customer needs Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us

- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.