Job Description

Sales office Manager

Location: Wrexham, North Wales
Contract: Full Time

This is a onsite role, with a requirement to be in the office five days per week.

Your Role

As a Sales Office Manager here at Archwood you'll be responsible for driving the achievement of sales maintenance and growth whilst providing great customer service. You will report on the achievements of the sales teams and KPIs will be required regularly. It is equally important to be the key driver and implementer of improved procedures and policies. Working closely with the team you'll contribute to projects that support our commercial goals and uphold our high standards of customer satisfaction, innovation, and operational excellence.

What you'll be doing:

Developing and delivering a plan to achieve targets through the team ensuring they:

Achieve individual daily, weekly & monthly sales and margin targets.

Communicate courteously with customers using all channels.

Provide help and advice to customers of all Archwood Group products or services.

Investigate and resolve customers' service issues.

Keep accurate records via HubSpot of discussions and correspondence with customers or employees.

Analyse statistics and produce /monitor KPIs that drive improvement actions.

Provide weekly/monthly reporting to The Sales Manager on activity/quote conversion/KPI's.

Communicate within the management team to continually evolve processes for customer experience improvement.

Conduct regular performance reviews with team members.

Continually coach and develop individual team members to improve their performance & progress within the business

What We're Looking For

Timber Industry experience (advantage but not a must have). A passion for selling and the drive to exceed sales targets. Adopts a customer centric approach. Ability to understand our routes to market via product groups. Able to demonstrate previous experience supervising, coaching and motivating sales and customer service teams. Excellent communication skills both verbally and written Excellent organisational and planning skills Decisive problem-solving ability A good understanding of numbers and planning Operator level knowledge of all Microsoft Office programs. Trainer level knowledge of all internal systems.
A proactive, team-focused approach and a genuine drive to grow and contribute

a strong working knowledge of CRM requirements, (HubSpot would ideal)

What You'll Get in Return

We offer a comprehensive benefits package designed to support your wellbeing and development:

Generous pension contributions (above statutory minimum)

Holiday allowance that increases with service

Health cash plan and Employee Assistance Program

Wellbeing platform

Enhanced maternity, paternity and neonatal pay

Salary sacrifice schemes (tech, bikes, cars, motorsave)

Wellbeing and financial education support

Payroll saving scheme

Professional learning and development opportunities

Where You'll Be Based

You'll be based at our head office in Chirk, North Wales, which is also home to our manufacturing and warehousing operations. It's a dynamic and supportive environment, with great facilities and a collaborative team spirit.

Why Archwood?

Gold accreditation from Investors in People (IIP)

The King's Award for Sustainability

We're proud to be an equal opportunity employer with a strong focus on inclusion, sustainability, and employee wellbeing. With a friendly, family-feel culture, and a clear focus on quality and innovation, Archwood is a genuinely great place to work.

Ready to apply? Submit your CV and cover letter and join us and be part of something better.

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Sick pay
Schedule:

Monday to Friday
Work Location: In person