Job Description

Job Role: Sales Operations Manager
Reports to: Operations & Delivery Director
Location: Manchester
About the role:
The Sales Operations Manager will be responsible for optimising our sales processes, enabling revenue growth, and driving efficiency across the sales organisation. You will be a highly visible and critical partner to sales leadership, providing data-driven insights and operational excellence to drive predictable and scalable growth and ensure that the sales team is empowered to achieve and exceed targets.
The Escode Division
The Escode, part of NCC Group's family of brands is a leading global provider of provider of Software Escrow, IP Escrow and Verification Services with over 18,000 customers worldwide and offices all over the world.
With more than 40 years' experience, our story begins in 1988 when we identified that businesses were becoming increasingly technology-dependent, but no safety mechanism existed to protect those using the software applications or even the vendors themselves. As creators of the software escrow category, we are proud to be in the position to set standards for the wider industry and shape and influence its direction.
Take a look at our website here to learn more about Escode: https://www.escode.com
Key Responsibilities:Execute the overall sales operations strategy in alignment with the company's revenue goals and go-to-market strategy. Partner with sales leadership to identify and implement initiatives that drive sales efficiency, productivity, and effectiveness. Lead the annual sales planning process, including quota setting, territory design, and resource allocation. Design and implement robust account assignment methodologies, ensuring optimal coverage, minimising conflict, and maximising revenue potential. Conduct detailed capacity planning analyses to determine optimal headcount, identify hiring needs, and ensure adequate resources to support growth. Develop and maintain territory management frameworks, including rules for rebalancing and account reassignment. Collaborate with sales leadership to establish challenging yet achievable sales targets for individuals, teams, and regions, leveraging historical data, market potential, and strategic objectives. Develop and implement performance dashboards and reporting mechanisms to track progress against targets, identify trends, and provide actionable insights. Partner with sales managers to develop and implement effective performance review processes and remediation strategies. Design, develop, and administer fair, motivating, and transparent sales commission plans that align with strategic objectives and drive desired sales behaviours. Ensure accurate and timely calculation and payout of commissions, collaborating closely with finance. Regularly review and recommend adjustments to commission plans based on performance, market conditions, and business needs. Define, document, and enforce clear "Rules of Engagement" for the sales team, covering areas such as lead qualification, deal registration, discount policies, and inter-departmental collaboration. Identify bottlenecks and inefficiencies in the sales process and lead initiatives to optimise workflows, leverage automation, and improve overall sales productivity. Oversee the CRM strategy and administration, ensuring data integrity, optimal configuration, and user adoption. Provide dedicated operational support to specific sales verticals or regions, understanding their unique challenges and opportunities. Work with the Lead BI Analyst to develop tailored reporting, analytics, and enablement programs to address the specific needs of different sales segments. Act as a central point of contact for sales leadership on operational matters, facilitating communication and problem-solving. Work alongside the Pricing and BI Teams to evaluate, select, implement, and manage the sales technology stack (e.g. CRM, CPQ, sales engagement platforms, analytics tools, etc.) to enhance sales effectiveness. Partner with sales training to develop and deliver training programs on sales processes, tools, and best practices. Build, mentor, and lead a high-performing team of sales operations professionals. Foster a culture of continuous improvement, data-driven decision-making, and operational excellence within the sales operations function.

Skills & Experience:Significant experience in Sales Operations, Revenue Operations, or related roles, with leadership capacity. Strong proficiency with CRM platforms (Salesforce strongly preferred) and BI tools (Tableau, Looker, Power BI, etc.). Proven track record of driving sales productivity and operational efficiency. Advanced analytical skills with the ability to translate complex data into actionable insights. A strategic mindset with a detail oriented approach Strong communication, stakeholder management, and project management skills. Experience in SaaS, technology, or high-growth industries preferred.
About your application
We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.