Dock Solutions Ltd is a leading UK manufacturer and supplier of industrial doors, loading bay equipment, and associated services. With a strong reputation for innovation, reliability, and customer satisfaction, we deliver high-performance solutions to businesses across sectors including logistics, warehousing, manufacturing, and retail.
Job Summary:
We are looking for a detail-oriented and organized Order Administrator to manage the full order processing cycle from customer order placement to final delivery. The successful candidate will play a key role in ensuring timely, accurate, and efficient order fulfilment while maintaining high levels of customer satisfaction and internal coordination.
Key Responsibilities:
Process incoming sales orders via online systems
Confirm order details with customers and ensure all required information is accurate
Coordinate with the warehouse, logistics, and production teams to ensure timely delivery
Monitor order progress and proactively resolve delays or issues
Maintain and update order records in ERP/CRM systems
Generate order confirmations, invoices, and delivery notes
Handle customer inquiries and provide order status updates
Work closely with the sales and customer service teams to ensure smooth order handling
Ensure compliance with company policies and procedures throughout the order cycle
Assist in preparing sales reports and tracking order metrics
Key Requirements:
Proven experience in order administration, sales support, or customer service
Strong attention to detail and high level of accuracy
Excellent organizational and multitasking skills
Good communication skills, both written and verbal
Proficiency in MS Office (especially Excel) and familiarity with ERP or CRM systems
Ability to work independently and as part of a team
What We Offer:
Competitive base salary
Full training and ongoing support from an experienced team.
Opportunities for career growth within a fast-growing business.
Pension scheme and other company benefits.
Job Types: Full-time, Permanent
Pay: 25,396.80-28,080.00 per year
Benefits:
Company pension
Free parking
On-site parking
Schedule:
Monday to Friday
Work Location: In person
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