Job Description

Company Overview

Ellsi Ltd is a market leader in the kitchen and bathroom sector, supplying high-quality, innovative products across the UK. With continued growth and expansion, we are seeking a professional and detail-oriented

Order Processor

to join our internal sales support team.

Position Summary

The Order Processor will be responsible for managing the efficient and accurate processing of customer orders while providing a high standard of customer service. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

Process customer orders accurately within the company's systems. Respond to customer queries via email and telephone in a professional and timely manner. Provide product and order information to customers and internal teams. Liaise with warehouse and logistics teams to ensure smooth and timely order fulfilment. Investigate and resolve customer issues, ensuring customer satisfaction is maintained. Maintain accurate records of customer interactions, transactions, and order details.

Candidate Requirements

Previous experience in order processing, customer service, or a related administrative role is desirable. Strong written and verbal communication skills. High level of accuracy and attention to detail. Strong organisational skills with the ability to manage multiple tasks effectively. Proficiency in Microsoft Office applications (Word, Excel, Outlook). A professional and proactive approach to work, with the ability to work both independently and as part of a team.

What We Offer

28 days annual leave (including bank holidays). Company pension scheme. Full training and ongoing support. The opportunity to join a growing and respected organisation with clear career progression prospects.
Job Types: Full-time, Permanent

Pay: 24,420.00-28,000.00 per year

Benefits:

Company pension Health & wellbeing programme
Work Location: In person