Job Description

Our mission and values

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Our Purpose

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heylo helps aspiring homeowners and renters find a place to call home

Our Mission

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Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity

Our Vision

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To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric

Position:

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Job Title:

Sales & Progression Operations Manager

Department:

Sales & Transactions

Location:

Chelsea Harbour, London

Reporting to:

Director of Sales

Direct reports:

Progression Executive

Role Purpose

We are seeking a Sales & Progression Operations Manager to drive our sales strategy, enhance team performance, and foster a culture of success. This role will involve overseeing the sales progression process, from purchases reservation through to completion, ensuring alignment with company goals, and implementing best practices to maximize sales efficiency and effectiveness.


The successful candidate will need to be flexible, confident and approachable, capable of adapting their approach to achieve a comprehensive sales progression service and meet deadlines.

Key Responsibilities and Accountabilities

Develop and execute a comprehensive sales progression strategy that aligns with company objectives.


Lead and mentor the sales team, fostering a high-performance culture and continuous improvement.
Analyse sales & completion data to identify trends, opportunities, and areas for improvement.
Collaborate with marketing and product teams to align sales efforts with promotional campaigns and product launches.
Implement training and development programs to enhance the skills and knowledge of the team.
Create and maintain performance metrics to monitor team performance and progress.
Establish strong relationships with key clients and stakeholders to drive business growth.
Stay informed about industry trends and competitive landscape to adapt strategies accordingly

Requirements:

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Person Specification Capabilities and Experience

The candidate will have:

Minimum of 3-years' experience of housing, sales, and marketing within the shared ownership sector Enthusiastic, organised, and systematic with a good work ethic Caring and Patient with good problem-solving skills Able to work under own initiative and work under pressure to achieve tight timescales Proven experience of achieving sales completion targets and leading a team within a residential environment Excellent written and verbal communication skills with an ability to communicate complex information effectively Strong influencing and networking skills, with proven ability to work with others to achieve results Demonstrated commitment to change and continuous improvement Ability to develop innovative ways to improve service delivery in area of responsibility Sound numeracy, analytical and project management skills
Able to perform in a fast-paced environment whilst maintaining a positive and enthusiastic approach

Other information:

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Standard Responsibilities

Adopt and comply with Heylo values, policies and procedures, and regulatory frameworks.

No role profile can cover every issue that may arise within the post at various times.


The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described. Duties may be changed, after discussion, to suit the operational requirements of heylo.

Organisational Competencies

We want to make Heylo a great place to work and a great organisation that really delivers for its customers. Our values guide how we work, every day. Everyone within the organisation is expected to demonstrate the following:

Innovation

- We will always be striving to improve the quality of our execution to improve our service to our customers and our returns for our business.

Results focused

- We enjoy providing affordable housing for highly satisfied customers leading to dynamic growth and sustainable profitability for our business.

Collaboration

- We work together as a team and communicate effectively with our partners, customers and stakeholders.

Integrity

- We will act with honesty and aim to meet the highest ethical standards in our dealings with our colleagues, customers and stakeholders and in full compliance with our regulatory obligations.

Respect

- We support each other and value the contribution and ideas of others.

Salary and benefits

Salary:

45,000 - 48,000 per annum

Hours of work:

Full-time 39 hours per week with the ability to work up to 60 days a year home working. In this role, we expect there to be a degree of travel and flexibility, with some evening and weekend working, as necessary.

Holiday:

25 days a year plus English Bank Holidays


For full details of the benefits we offer, see here

Who are Heylo?

Our Purpose

- Heylo helps aspiring homeowners and renters find a place to call home.

Our Mission

- Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity.

Our Vision

- To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric

Additional information

The employer is ResiManagement Ltd. ResiManagement Ltd provide management services to the Heylo Housing Group Ltd.