Job Description

To progress reservations to exchange and legal completion within the company agreed timescales.To support the customer journey and effect timely exchanges through regular communications with solicitors, mortgage brokers and estate agents, dealing with issues promptly and efficiently.To keep the business informed on all sales progress for accurate financial legal completions forecasting.

Duties:

Update internal systems with all sales progress activity, keeping all plot records up to date with accurate information. Liaise with internal stakeholders from site set up, and manage the customer Database until site sales presence. Proactively communicate on a daily/weekly basis to the Sales & Marketing Director any issues with conveyancing and plot progression to ensure completions targets are achieved. Ensure new developments are set up with the legal teams in readiness for the first sales release. Obtain management proposals from the managing agents and set up the management companies. Ensure contracts are issued by solicitors within the agreed timescales and with the correct plans/information. Liaise with other Vistry departments to ensure enquires etc are responded to within a timely manner. Produce weekly sales progression tracker for sales team. Keep in touch with the sales team and the customer updating them on their purchase and advising them of actions they need to take. Liaise with mortgage lenders, solicitors, estate agents and other Vistry departments to deal with any issues that arise. Forecast expected exchanges, providing reasons for delays on overdue contracts to the business on a weekly basis. Generate general customer communications, e.g. pre-contract meeting letters, 35-day intention to complete letters, welcome letters. Complete extensive list of weekly and monthly KPI reports ensuring that the reports are completed in a timely and accurate manner. Progress the part exchange resales to exchange and legal completion. Liaise with solicitors, estate agents and our external team that help us in the delivery of part exchange. Present a positive image of Vistry through all dealings with purchasers. Perform general office administration tasks, as and when required, to meet the needs of the department Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date. Implement Vistry's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations. Assist with internal or external audit as required in line with Vistry Values of ICQ. Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands. Conduct yourself with internal and external stakeholders as ambassadors of Vistry.








Hours: 37.00 per week



About the employer:


We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.




Requirements and Prospects:


Strong IT skills Proficient with MS Office programmes Excellent telephone manner and email etiquette Ability to deal with customers and stakeholders in a friendly and professional manner Strong negotiation skills


Able to work under pressure, prioritise and meet set deadlines Able to effectively handle difficult situations Willing to be flexible in respect of day to day duties and hours worked


Upon successful completion of the apprenticeship we would hope to be able to offer the candidate a fulltime position.



Training Provided:


You will attend Exeter College one day a week working towards the Level 3 Business Administration apprenticeship.



Additional Information:


Grade 4/C in GCSE Maths and English (or equivalent qualification).