Job Description

Full time Hours (Shift Patterns between 8am and 7pm, including weekends and bank holidays)


Our collection of hotels features boutique properties, each with its own original design and unique stories to tell. Our mission is to provide truly memorable moments and create lasting connections to our guests. This role would be based at the Castle Hotel Windsor, within our Central Reservations Office, supporting our three boutique hotels, Francis Hotel Bath, Queens Hotel Cheltenham and Castle Hotel Windsor.

Our People

We are now on our journey to becoming the local employer of choice, through living our values, Care, Discreet and Community.


The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

Our Benefits

We want to share the Sutton Hotel Collection's values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us:


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Free Hotel Breaks

- From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.


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Leisure Passes

- We encourage you to enjoy your time off work and will contribute 150 towards a membership at a leisure centre or with associations such as the National Trust.

Enhanced Maternity and Paternity Leave

(26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)

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Institute of Hospitality

- We will pay for your membership, creating avenues for learning, coaching and mentoring.


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Learning and Development

- An extensive range of training opportunities are available to facilitate your personal development.


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Health Assured

- A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.

Subsidised Learning Courses

- We encourage your learning and development so would like to contribute to courses you would like us to explore.


We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms, regular on and off-site social events and celebrations and cycle to work scheme.

Our Opportunity

This Reservations Agent role is for a driven individual, who will be fully focused on delivering exceptional guest service while converting every enquiry to achieve maximum revenue (Including Group Reservations). You will need to ensure you deliver our policies, controls and excellent standards of service. You will grow the business through proactive upselling and effective conversion of all enquiries.


You will:

Deliver exceptional guest service to both individuals and groups. Be aware of quality targets and proactive work to achieve them Maintain departmental operating standards Collaborate with all hotel teams, including reception, finance and meeting and events teams Positively approach sales opportunities to maximise revenue Be target driven Participate with promotional activities to enhance departmental sales Ensure the Sutton Hotel Collection brand standards are met Must have excellent communication skills, both written and verbal, successful reservations agent candidates will be energetic, ambitious and strive for excellence. Have first class presentation, a clear speaking voice, attention to detail, and a friendly personality.

Join our team...start your story with the Sutton Hotel Collection. We offer a nurturing learning environment, enabling your success.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place

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