Job Description

Future PLC have an exciting opportunity for a Retention assistant to join our team, located in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you.


As a Retention assistant , you'll retain our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us.

What you'll be doing

Reporting to the Sales and Retentions Team Leader, you'll be responsible for;

Be the main contact for individual customers looking to cancel their subscription Achieve KPI's and monthly targets Objection handle and retain customers Use all related systems to capture customer data including updating notes and outcomes

Experience that will put you ahead of the curve

Customer-focused with questioning and listening skills Sales experience advantageous. Retention or selling and negotiating skills. Work collaboratively within the team and other departments.

What's in it for you

The expected range for this role is 26,500 - 26,500


This is a Hybrid role from our Cardiff Office, working three days from the office, two from home


... Plus more great perks, which include;

When we hit our targets, enjoy a share of our profits with a bonus Refer a friend and get rewarded when they join Future Wellbeing support with access to our Colleague Assistant Programmes
Internal job family level P7

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Who are we...

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.


We've got ambitious plans that further build on our growth momentum and unlock new opportunities - and we're looking for driven people who want to be a part of it!

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Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.


Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.


When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table -- it's about making sure the table has room for everyone.


Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

We reserve the right to close the job advert early*

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

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