Job Description

Job Title: Sales & Service Co-ordinator

Reporting to: General Manager

Contract Type: Part-Time/Permanent

Working Pattern: Mon-Fri, 40hrs per week (shifts given between 8am - 8pm, rota depending)

The Sales and Service Coordinator is responsible for supporting both the sales and customer service functions of the residence. This role ensures that every prospective and current resident receives an exceptional experience, from first enquiry through to move-out. Working closely with the operations and sales teams, the Sales and Service Coordinator play a key role in driving occupancy, maintaining accurate records, and creating a welcoming, community-focused environment for all residents.

Key Duties & Responsibilities

Sales

- Respond promptly and professionally to all sales enquiries via email, phone, and walk-ins.

- Conduct engaging property tours (in person and virtual) and clearly communicate the benefits, features, and availability of accommodation options.

- Support the full booking process, including applications, contracts, payments, and rebookers.

- Maintain accurate and up to date records

- Assist in planning and delivering rebooking campaigns to maximise occupancy and retention.

- Collaborate with sales and marketing teams to support local sales initiatives, digital campaigns, and promotional events.

- Prepare and distribute regular reports on enquiries and occupancy levels.

- Build relationships with local universities, agents, and partners to drive referrals and brand visibility.

- Identify opportunities for upselling and enhance the resident experience.

Service

- Deliver an exceptional level of customer service to all residents, visitors and partners.

- Act as a first point of contact for all resident queries, feedback, and complaints, ensuring timely and effective resolution.

- Support residents throughout the move-in and move-out process, ensuring a seamless and positive experience.

- Assist with on-site events and engagement activities that promote wellbeing and community.

- Assist with social media content creation for the site and in collaboration with the sales and marketing team.

- Always maintain a professional and welcoming front-of-house presence.

- Support the management team with administrative duties.

- Uphold health, safety, and compliance standards in line with company policies.

- Contribute to continuous improvement by sharing feedback and ideas to enhance service delivery.

- Handling incoming mail and parcels.

- Monitoring and responding to the site's central inbox to ensure timely resolution of all enquiries

Requirements

- Previous experience in customer service, sales, or administrative support (PBSA or hospitality experience desirable).

- Strong interpersonal and communication skills with a positive, professional attitude.

- Excellent organisation and time management skills with the ability to handle multiple priorities.

- A proactive team player with strong attention to detail.

- Willingness to work occasional evenings and weekends, particularly during move-in and move-out periods.

Desirable Attributes

- Experience in PBSA, property management, or hospitality

- Knowledge of property management systems

- Sales-minded approach with confidence in achieving targets and contributing to occupancy goals.

- Passion for delivering outstanding customer experiences and creating a welcoming community atmosphere

-Additional language skills (Mandarin preferred).

Job Types: Part-time, Permanent

Pay: 26,000.00-28,000.00 per year

Work Location: In person