Job Description

Who we are:

The UK's leading manufacturer of CCTV camera mounting equipment. We design, manufacture and supply our wide and varied product range, from our base in Capel Hendre, near Swansea supplying throughout the UK and Worldwide.

Our order book is very healthy, with many positive prospects into 2025/ 26. This is an opportunity to join us at a time when we are in a strong position, with a positive future.

Overview:

A fantastic opportunity has arisen for an enthusiastic person to join our successful team in Sales Support role.

Based in a busy sales office this role involves providing a point of contact for our customers, advising them on our large product range and maintaining a high level of customer service at all times.

Ability to continuously learn and become increasingly effective and successful is essential, with product at the core, as demonstrated by our current highly effective, capable team in the sales office.

Must be commercially effective and inquisitive and enjoy investigating leads and winning business.

Key responsibilities will include :-

Advising customers by telephone and email

Quoting and order acquisition and processing

Interfacing internally and with customers to provide great service and retain business

Duties to include:

Answer Customer calls for the UK and respond to emails promptly, be available for Customers to contact.

Advise Customers on our Product Range

Understand how our Products are used and be able to advise the correct Product for each application, be the "expert"

Provide datasheets and specific details

Provide quotations in an accurate and timely manner

Know when to ask for input or to refer, if a non-standard product/application is required.

Processing Orders

Planning customer deliveries

Be responsible for own Quote Book and keep up to date at all times with chase dates and all notes relating to the quote / project.

Become multi-skilled to cover any function / operation carried out in the Sales Office, including delivery planning - both for absence/holiday cover and for progression

To undertake any other reasonable tasks as deemed necessary by the line manager.

Knowledge - Skills - Experience

Experience of working within a busy office environment.

Excellent accuracy is essential with an obsession for detail and ability to focus on understanding and processing large amounts of detail accurately and with the right conclusions.

The ability to work closely, quickly and effectively within prescribed timeframes.

Excellent communication and IT skills

A good appreciation for Technical aspects is also important, since the product range is large and varied and must be completely understood in order to be able to offer the correct support and advice to customers.

Previous experience of working with a physical product range would be advantageous

Extensive and ongoing training will be given

Benefits include :-

Attractive Salary

Profit Share, Pension, On-site Parking

Ongoing training and development

Job Type: Full-time

Pay: 27,000.00-28,000.00 per year

Benefits:

Company pension Free parking On-site parking Profit sharing
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

sales office: 1 year (required)
Work Location: In person