Job Description

About Us

Taylor Maxwell Timber is a leading supplier of timber and timber-related products across the UK, known for our commitment to quality, sustainability, and customer service. As part of the Taylor Maxwell Group, we work closely with architects, contractors, and merchants to deliver tailored solutions that meet the evolving needs of the construction industry. Our collaborative culture and strong supplier relationships enable us to provide innovative products and exceptional service to our customers nationwide.

Overview

To provide administrative support to the regional team in the management of customer and supplier orderbooks. To work closely with suppliers and customers to build strong working partnerships and assist with the development of new and existing business in line with the Company objectives and targets.

Role and Responsibilities

Respond to incoming customer sales enquiries via telephone and email promptly and efficiently Handle general enquiries alongside the sales team, providing stakeholders with information including pricing, product availability, order updates, and sample requests Process customer and supplier purchase orders and coordinate delivery of materials in line with requirements Manage open orders to ensure timely deliveries and update records as needed Liaise with suppliers and logistics partners to manage delivery notices with customers Provide reporting to the sales team or wider business where applicable Attend customer and supplier visits on an ad-hoc basis Process invoice queries and credit requests in line with company procedures Assist with management of the relevant sales office calendar Provide backup and support to other sales support coordinators during planned or unplanned absences Work with key contacts at main suppliers to ensure order book accuracy Coordinate hospitality, travel, and accommodation for regional events and functions Provide front-of-house cover for internal and external office meetings Maintain accurate and up-to-date customer and supplier databases Perform any other duties deemed necessary by the management team to support business operations

Personal Description

Essential

Previous experience in a sales support role Experience with sales and purchase order processing using ERP systems Strong communication and interpersonal skills Ability to build and maintain stakeholder relationships Well-developed call handling skills Initiative in identifying and communicating system/process improvements Experience with database management Strong administrative, organisational, and time management skills Ability to work accurately under pressure and make sound decisions Effective team player with the ability to work independently Excellent numerical skills and attention to detail Proficient in Microsoft Office applications Must reside within a commutable distance from the office

Desirable

Experience in data analysis Prospecting or cold calling experience Knowledge of the timber and/or building products market Customer account management experience

About the role

Location -

Bristol - Office Based

Type -

Full-time, Permanent

Days -

Monday - Friday

Hours -

35 Hours

Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sick pay
Work Location: In person