Job Description

We are seeking a proactive and organised individual to support both

Key Account Managers

and the

Senior Key Account Manager

in day-to-day sales operations and client service. This role is critical in ensuring seamless communication with high-value clients, managing sales administration, and coordinating with internal teams to deliver exceptional service. The ideal candidate will possess strong administrative skills, a keen attention to detail, and the ability to prioritise tasks in a fast-paced environment.

Key ResponsibilitiesKey Account Sales Support

Create and manage sales opportunities in support of Key Account Managers (KAMs). Prepare and send quotations to clients promptly and accurately. Generate programming and engineer request tickets where required. Liaise with the procurement team to adjust and confirm order details. Respond to customer enquiries on behalf of KAMs/Senior KAM, especially when they are off-site or in meetings. Assist with follow-ups and inquiry tickets for key account clients. Arrange collections and deliveries as required. Coordinate with the service team to ensure consistent and timely fulfilment of client requests. Update projected close dates and maintain accurate CRM records. Act as the first point of contact for general queries relating to key account clients. Communicate with the engineering team regarding installations and site visits. Manage trial and loan equipment, maintaining up-to-date records in tracking spreadsheets.

General Sales Administration

Respond to live chat enquiries and provide initial assistance. Answer incoming phone calls and direct customer queries appropriately. Process orders and ensure timely completion through internal systems. Handle online orders, including the creation of company accounts, contacts, opportunities, and quotations. Process Radio Links orders in a timely and accurate manner.

People & Collaboration

Maintain professional relationships with both internal and external stakeholders. Collaborate with colleagues across departments to ensure a cohesive and efficient service experience.

Corporate Responsibility

Support company-wide initiatives related to charity, community, and responsible business practices. Ensure all work complies with internal quality procedures and company standards.

Skills & Experience Required

Previous experience in a sales support or administrative role. Strong written and verbal communication skills with a customer-first mindset. Excellent attention to detail and organisational skills. Ability to multitask and meet deadlines in a fast-paced environment. Proficient in Microsoft Office (Excel, Word, Outlook) and CRM systems. Problem-solving abilities and a proactive approach to challenges.

What We Offer

A supportive and collaborative team environment. Opportunities for professional development and career advancement. Competitive salary and benefits package.
Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Free parking On-site parking Sick pay
Schedule:

Monday to Friday
Ability to commute/relocate:

Chelmsford CM3 8EW: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Are you available to start immediately?
Work Location: In person

Reference ID: SSE