Job Description

Job Title: Sales Support Executive

Industry: Freight Forwarding

Employment Type: Full-Time

Location: Office based Milton Keynes

Overview:

Are you passionate about logistics and ready to thrive in a fast-paced, dynamic sales environment? We are looking for a sales Support Executive to join our growing team and be the crucial first point of contact for both new and existing clients. You'll play a key role in generating spot quotes, coordinating services across all transport modes, and supporting the sales team to win and retain business.

This is a fantastic opportunity for someone who enjoys problem-solving, values client relationships, and is driven to succeed. If you have a background in freight forwarding--particularly air and ocean freight--we'd love to hear from you!

Key Responsibilities

:

Serve as the first point of contact for inbound sales inquiries and one-off client requests.

Generate accurate and timely spot quotes across all transport modes and service offerings. Eye for detail and ability to prioritise work load.

Identify high-potential clients and schedule meetings for the external sales team.

Actively up-sell additional services to maximize business opportunities.

Develop and maintain strong relationships with clients, prospects, and internal stakeholders, including Key Account Managers.

Manage the full quote lifecycle, including follow-ups, to convert opportunities into closed business.

Collaborate with internal teams to resolve customer issues and ensure service excellence.

Monitor current customer accounts, review freight lanes, and suggest improvements or additional services.

Stay informed about competitor pricing and market conditions.

Ensure CRM data accuracy and maintain records in Cargowise and other systems.

Support marketing initiatives, including targeted campaigns and promotions through Cargowise CRM.

Experience & Skills Desired:

Experience in logistics, transportation, or supply chain industries (Preferred).

Familiarity with the freight forwarding industry, particularly ocean freight and air services (Highly desirable).

Proven track record in internal sales, quoting, or customer-facing coordination roles.

Strong commercial awareness and ability to identify up-selling opportunities.

Proficiency with CRM tools - experience with Cargowise CW1 is a strong advantage.

Excellent communication, negotiation, and relationship-building skills.

Highly organized with the ability to multitask and manage time effectively.

Positive, solution-focused mindset with a flexible and proactive approach.

Education & Qualifications:

A-Level or equivalent qualification (Required).

What We Offer:

Competitive base salary.

Generous uncapped bonus structure.

Opportunity to work within a collaborative and supportive sales environment.

Career development and learning opportunities within a fast-growing logistics business.

Ready to move your logistics career forward?

Apply now and bring your freight expertise, enthusiasm, and customer-first approach to a team that values impact, collaboration, and growth.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person