Job Description

Job Title: Sales Support Executive
Location: Peterborough
Reports To: Sales & Marketing Manager
Hours: Part Time - 26 hours per week
Salary: 26-28k (Pro Rata, Dependent on Experience)

No Agencies Please

Job Overview

We are looking for a proactive and detail-oriented

Sales Support Executive

to join our team. In this role, you will provide vital support to the sales function, ensuring smooth day-to-day operations and delivering a professional and seamless experience for our customers.

You will work closely with the sales team to assist with administrative tasks, maintain accurate CRM records, and manage customer orders for both LOF and plann:d. You will also help prepare tailored proposals, respond to incoming enquiries, and maintain ongoing communication with both new and existing clients.

This role requires strong organisational skills, excellent communication, and a customer-focused mindset. It's an ideal opportunity for someone who thrives in a fast-paced environment and is committed to supporting a high-performing sales team.

About Us

The LOF Group is a friendly, family-run office furniture business based in Peterborough, representing two fast-growing and innovative brands - LOF Office Furniture and plann:d. Our team is passionate about delivering exceptional customer service, and we take pride in the strong reputation we've built in the market.

This is an exciting opportunity for someone who wants to be a valued member of a dynamic, growing company. If you enjoy a varied role, are ready to roll up your sleeves, and are committed to going above and beyond for customers, we'd love to hear from you.

Key Responsibilities

Inbound Sales Enquiries & Communication: Respond promptly and professionally to enquiries via phone, email, live chat, social media, and our eBay store, ensuring a great first impression. Post-Sales Support: Follow up on installations and orders to ensure customer satisfaction and manage any post-sale concerns. Outbound Communication: Maintain relationships with existing clients, identify opportunities, and support account development. Sales Team Support: Assist with sales operations, including preparing materials, coordinating schedules, and supporting daily tasks. CRM Administration: Accurately input and maintain customer and sales data, including leads, contact details, and order statuses. Order Management: Raise and update customer orders, ensuring all order details are accurate, complete, and ready for processing. Proposal Preparation: Support the sales team by creating clear, professional, and tailored proposals for prospective clients.

Skills and Experience Required

Previous contract furniture experience advantageous Proven inside sales experience in a fast-paced environment Self-motivated with a proactive approach Excellent verbal and written communication skills Strong multitasking, time management, and prioritisation skills Collaborative and team-oriented

Personal Attributes

Energetic and positive with a can-do attitude Customer-focused and commercially aware Confident communicator A good sense of humour and a friendly team spirit

What We Offer

A welcoming and supportive team environment Opportunities for growth and professional development Flexible/hybrid working options after probation period (where applicable) Staff discounts Onsite parking A company culture where you're truly valued - not just a number
Job Type: Part-time

Pay: 26,000.00-28,000.00 per year

Benefits:

Company events Company pension Employee discount Free parking On-site parking Work from home
Ability to commute/relocate:

Peterborough PE2 6FT: reliably commute or plan to relocate before starting work (required)
Experience:

Sales: 3 years (required)
Work Location: In person