Job Description

Chez ABB, nous aidons les industries a se surpasser - en reduisant leur consommation et en les rendant plus propres. Ici, le progres est une exigence - pour vous, votre equipe et le monde. En tant que leader du marche mondial, nous vous donnerons ce dont vous avez besoin pour y parvenir. Ce ne sera pas toujours facile, il faut du courage pour grandir. Mais chez ABB, vous ne serez jamais seul. Run what runs the world.


Ce poste est place sous l'autorite de :


Local Division Customer Support Manager

Your role and responsibilities



In this role, you will leverage your SAP technical expertise to bridge the gap between the technical environment and the business. By gathering requirements and utilizing data analytics, you will assess processes, identify problems and

opportunities, and offer strategic solutions. Your focus will be on influencing stakeholders and ensuring customer-centric decision-making to support the implementation of new or enhanced IS solutions and services.



The work model for the role is: #hybrid



This role is contributing to the UK Electrification Smart Buildings Division.



You will be mainly accountable for:

Stay informed on changes in ABB corporate IS enterprise architecture and strategy to ensure alignment with business needs. Conduct business analysis, providing technical and process expertise to support decisions on new or modified IS solutions and services. (SAP, Easyorder, Esker) Identify and prioritize functional requirements while defining solutions using best practices to meet customer needs effectively. Utilize appropriate business analysis methods and tools, conducting advanced modeling for major change programs. Support operations by assisting in incident resolution, business verification for IS services, and continual service improvement. Manage and optimize cross-functional processes, ensuring IS services operate efficiently and align with governance and compliance requirements

Qualifications for the role

Process Optimization & Efficiency:Enhance workflows, streamline operations, and implement impactful improvements. Data Analytics & Insights:Convert complex data into actionable strategies that drive business decisions. Project & Risk Management: Lead projects effectively while mitigating risks to safeguard business continuity. Service & Operations Excellence: Ensure smooth service delivery and operational effectiveness to maximize customer satisfaction. Agile & Business Analysis: Foster adaptability, collaboration, and strategic thinking to optimize business solutions. IT Management & Systems Expertise: Leverage technical skills in SAP SD & MM, Easyorder, and Esker to enhance system functionality and support business needs.

More about us



As part of our dedication to our employees, ABB UK offers an attractive array of benefits which include:

25 days annual leave plus bank holidays Competitive contributory pension scheme Life assurance Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more) Internal mobility opportunities, mentorships & access to projects globally Employee Assistance Programme Generous employee referral scheme


For the 5th consecutive year ABB is recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.



ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial

applications. The Division's highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building

automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers' carbon reduction strategies.


We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more

about us and learn about the impact of our solutions across the globe. #MyABBStory


Nous apprecions les personnes d'horizons differents. Cela pourrait-il etre votre histoire? Postulez des aujourd'hui ou visitez le site www.abb.com pour en savoir plus sur nous et decouvrir l'impact de nos solutions a travers le monde.