Job Description

Sales Support / Order Processor

Location:

Armley, Leeds (LS12 2EL)

Job Type:

Full-time, Permanent

Salary:

25,000 per annum

About HWL Windows Group

Established in 1999, HWL Windows Group is a market-leading manufacturer of flush uPVC and aluminium windows and doors, based in Armley, Leeds. We specialise in fabricating and supplying products for the Residence Collection and Sheerline Aluminium, delivering high-quality solutions to installers and premium house builders across the UK.

Role Overview

We are seeking a dedicated Sales Support / Order Processor to join our dynamic team. This role is pivotal in ensuring accurate processing of customer orders and providing exceptional support throughout the sales cycle.

Key Responsibilities

Process incoming customer orders via email, translating them into precise technical specifications using our bespoke manufacturing software. Maintain high levels of customer service, addressing inquiries and resolving issues promptly. Collaborate with internal departments, including Accounts, Manufacturing, Transport, and Stores, to ensure timely and quality delivery of products. Manage and update customer records, ensuring data accuracy and confidentiality. Assist in the preparation of quotes and support the sales team in achieving targets.

Qualifications and Skills

Proficient in Microsoft Office Suite and comfortable with bespoke software systems. Strong administrative skills with a keen eye for detail. Excellent communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Minimum of 5 GCSEs, including English and Mathematics. Previous experience in the window and door industry is advantageous but not essential.

What We Offer

Opportunities for professional development and career progression. A supportive and collaborative working environment. Free on-site parking. Flexible working hours may be considered for the right candidate.
Job Type: Full-time

Pay: From 25,396.80 per year

Schedule:

Day shift Monday to Friday No weekends
Experience:

Office Administration: 3 years (required)
Location:

Leeds, LS12 2EL (preferred)
Work Location: In person