Job Description

Job Title:

Sales Support Officer

Reports to:

Head of Sales

Main purpose of job:

To provide support to the Head of Sales, which will include quotation management, client liaison, re design, contract management, costings, diary updates, reporting and support.

Role/Tasks & Responsibilities

Contact unsold leads via phone and or email to generate additional orders. Maintain and update the lead system. Contact Sales Designers when required to provide further information on any outstanding quotes. Provide assistance on any other administrative duties required by the business. Liaise closely with Sales Designers on a regular basis for lead/information updates and notify the Heads of Sales of any issues. Advise of finance options to clients including full FCA regulated information. Communicate effectively with internal and external clients to help manage their expectations. Use initiative when dealing and handling customer queries. Undertake any other reasonable task as required by the company.

Skills and Attributes

Effective and reliable communicator, able to interact effectively with internal and external clients and colleagues. Able to adhere to company policy and procedures. Able to deliver exceptional customer service to internal and external customers. Motivated to learn and continually develop. Able to demonstrate commitment and drive at the same time as flexibility.

Qualifications and Experience

Experience in the fenestration industry is preferred but not essential. Excellent communication and organisation skills Experienced in Microsoft Office programmes and CRM systems. Good attention to detail

Driving Licence is required.

Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Work Location: In person