Job Description

About the Job:

Are you passionate about building strong client relationships and driving business growth?

If you are a motivated, friendly, professional individual who has experience in Account Management, Customer Service, or Sales Administration, we have an exciting opportunity for you to join our growing team.

If successful, you will play a key role within our Sales team delivering a consistent, reliable service for our clients.

This role is in-person, based in our Plymouth offices, with no current travel requirement.

About Protective Wear Supplies:

PWS is on a mission to become the number one workwear and PPE provider in the UK.

With offices based in the ocean city of Plymouth, Protective Wear Supplies (PWS) provides safety and workwear to thousands of customers across the UK. PWS has also developed a growing a range of own brand products which aim to be industry disrupters in their market.

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of innovation, collaboration and empowerment.

How we will support you:

At PWS, our managers and supervisors actively work with their team to ensure every member feels supported and valued through dedicated and regular performance and development reviews. We truly believe in developing and championing our staff and are committed to helping every individual to reach their full potential.

About the Role

Administration & Internal Coordination

Manage day-to-day administrative requests from the Sales Team, ensuring a smooth handover and quick resolution.

Coordinate urgent customer service cases by working closely with the Customer Experience Team to ensure priority support is delivered.

Track and manage customer communications, order follow-ups, and specific client tasks on behalf of the Account Managers.

Speedy Quotation Turnaround

Prepare quotes for client requests, ensuring accurate pricing and terms.

Aim to turn around standard quotes within 2-3 hours to maintain our reputation for speed and reliability.

Escalate any complex or technical quote requests to the appropriate internal stakeholders (e.g., Procurement, Product Development).

Proactive Sales Support & Client Engagement

Follow up on outstanding quotes, sampling requests, or queries.

Proactively engage Tier 2 contacts within key accounts, on behalf of Account Managers, to ensure no opportunities are missed.

Log all communication in CRM or internal systems, ensuring visibility for the wider team.

Spend & Account Analysis

Assist with reviewing account spend data and identifying product or service gaps.

Work with Account Managers to share insights into under-utilised areas of spend and propose solutions.

Coordinate with the Marketing Team where promotional campaigns may help close identified spend gaps.

Meeting Support & Diary Management

Download and transcribe meeting voice notes and turn them into actionable task lists.

Prioritise and plan upcoming sales days for Account Managers, ensuring sample requests, literature, and prep work are ready.

Maintain regular check-ins with the field team to ensure all post-meeting actions are completed promptly.

Team Environment & Culture

Be part of a young, driven team working in a fast-paced and high-growth business.

Bring energy, humour, and a positive outlook to the role and your interactions with the wider team.

Thrive in a performance-led culture where no two days are the same.

Pricing Tools & Product Support

Gain working knowledge of PWS's pricing tools to create competitive and accurate quotes.

Work with Purchasing and the New Product Development team to support any sourcing or bespoke product requirements.

Help accelerate enquiry resolution by following up internally and tracking timelines for the sales team.

Project Support & Coordination

Support the delivery of one-off requests such as sample sizing events, product days, charity events, and uniform launches.

Assist with planning and coordination of key client activities, ensuring all logistics and documentation are handled.

Represent the brand professionally in supporting external activities when required.

You will have:

Proven experience in an Account Management or similar Sales/Customer Service role. Excellent verbal communication and interpersonal skills. Experience using HubSpot or similar CRM. Proficiency using the Microsoft Office suite, including Teams, SharePoint and Excel. Strong organisational and time management skills. The Ability to work at pace while maintaining accuracy and professionalism. The confidence in liaising across departments and with external clients. Proactive mindset - able to spot and act on opportunities without being prompted.

You will be:

Self-motivated. Goal-oriented. Determined to hit individual and team targets. Confident. A team player. A problem solver. An excellent communicator. Keen to learn. Highly organised with an eye for detail. Reliable and committed. A hard worker. Driven and enthusiastic.
We'd love to learn more about you.

For a full job description of roles and responsibilities for the Sales Support position, or to find out more about the role, please get in touch.

Job Type:

Full-Time, Permanent

Location

: Estover, Plymouth

Please note: If you do not hear back from us within 2 weeks of applying for this position, your application has been unsuccessful on this occasion.

Job Types: Full-time, Permanent

Pay: Up to 30,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Work Location: In person

Application deadline: 31/07/2025
Reference ID: SSJuly2025
Expected start date: 01/08/2025