Job Description

About Supalite:

Supalite Tiled Roof Systems is a leading innovator within the roofing and fenestration industry. We pride ourselves on quality, customer service, and strong partnerships across the UK. As we continue to grow, we're looking for a proactive and customer-focused

Sales Support Representative

to join our sales team.

Overview:

This is a varied and fast-paced role ideal for someone with experience in the

fenestration, PVC, or roofing industry

. You'll play a key part in supporting sales growth, maintaining customer relationships, and ensuring a professional experience from first enquiry through to first order.

Requirements & Skills:

Previous experience in sales support, customer service, or a similar role Industry knowledge (fenestration / PVC / roofing) preferred Confident communicator with a professional telephone manner Strong organisational and administrative skills Comfortable using CRM systems and Microsoft Excel A proactive, flexible, and team-focused attitude

Roles & Responsibilities:

Regular communication with both prospective and existing customers via phone, email, and other channels Making outbound sales and follow-up calls Handling inbound new business enquiries and managing them through to first order Conducting due diligence on new enquiries, identifying any conflicts or adverse findings Keeping customers informed about Supalite products, schemes, offers, and support services Sourcing new sales opportunities through inbound lead follow-up and outbound cold calling Following up on quotes and liaising closely with the Quotes team Supporting the Sales & Customer Experience Manager with CRM and Excel-based reports Assisting the Quotes Department with amendments and updates Providing professional customer support and ensuring high levels of customer satisfaction Supporting the New Business Sales Manager and Key Account Manager with administration

Additional duties:

Answering incoming telephone calls and dealing with enquiries appropriately Organising and sending marketing materials such as samples, brochures, and merchandise Maintaining tidy and safe work areas in line with health & safety requirements Reporting any health and safety concerns to management Being flexible with working hours when overtime is required Undertaking other reasonable duties as requested by management

Interested?

Apply now and become part of a forward-thinking company that values quality, teamwork, and customer excellence.

Equal Opportunities

Supalite Tiled Roof Systems is an

equal opportunities employer

. We are committed to creating an inclusive and diverse workplace where everyone is treated fairly and with respect.

We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Selection for employment will be based solely on merit, skills, and experience.

Job Type: Full-time

Pay: 29,723.20 per year

Benefits:

Company events Cycle to work scheme Health & wellbeing programme On-site parking
Experience:

Sales: 1 year (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person