Job Description

Job Summary:

The Internal Sales Support role is a key position within Midland Computers, providing vital support to the sales team and ensuring the smooth running of day-to-day operations. The role includes handling sales administration, managing CRM systems, preparing quotes and renewals, booking jobs for engineers, co-ordinating between the build and repair centre and covering the the front of house showroom and warehouse.

Key Responsibilities:

Sales Administration:

Support the sales team with administrative tasks Assist in the preparation of basic hardware and licensing proposals Raise pro forma invoices for non-account customers.

Customer Relationship & Data Management (CRM):

Maintain and update the CRM system with accurate customer information, sales activities, and interactions. Assist in managing customer accounts, ensuring all details are current and issues are promptly addressed.

Quoting

Support the sales team with preparing and sending quotations to customers based on their requirements. Provide quotes to customers who need assistance / repairs via front of house showroom

Purchasing

Raise purchase orders with suppliers

Customer Service:

Handle incoming calls and emails from customers, providing prompt and professional responses. Address customer enquiries and resolve issues or escalate to the appropriate team as necessary. Provide product information and guidance to customers in the showroom as needed. Schedule and coordinate jobs for engineers based on customer requirements and engineer availability. Communicate job details to engineers and ensure they have all necessary information and resources. Monitor job progress and update customers on job status.

Retail Showroom Coverage:

Provide front of house support in the retail showroom, including assisting customers, processing sales, and maintaining displays.

Build & Repair Centre

Represent and co-ordinate on behalf of the Sales Team for in house repairs and PC/Server builds. Provide customers with updates on repair status and quote for any additional parts of build related services that may be needed during the inhouse repair/build process

Warehouse

Provide warehouse support for goods in / good out

Key Skills and Qualifications:

Experience:

Minimum of 1-2 years of experience in a sales support, customer service, or administrative role, preferably in the IT industry.

Technical Skills:

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.

Communication:

Excellent verbal and written communication skills, with a strong customer-focused attitude.

Organisational Skills:

Strong attention to detail and ability to manage multiple tasks and deadlines effectively.

Problem-Solving:

Ability to handle customer queries and issues calmly and professionally, with a proactive approach to problem-solving.

Teamwork:

Capable of working independently as well as part of a team, with a collaborative and supportive approach.
Job Type: Full-time

Pay: 27,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking Private dental insurance Private medical insurance Sick pay
Schedule:

Monday to Friday
Work Location: In person