Job Description

Job Title: Customer Services / Sales Administrator

Location: Brandon, Suffolk - In person

Reports to: Associate Director

Contract Type: Full Time - Permanent

Job Purpose

To provide efficient and professional administrative support to the sales and customer service teams, ensuring excellent service delivery to clients and smooth internal operations. This role acts as a key point of contact for customers, handling inquiries, processing orders, and supporting the sales process from enquiry to fulfilment.

Key Responsibilities

Respond to customer queries via phone, email, and in person in a timely and courteous manner.

Process sales orders, quotations, and invoices accurately using internal systems.

Maintain and update customer records and the CRM database.

Coordinate with internal departments (e.g. production, logistics, accounts) to ensure order fulfilment and customer satisfaction.

Support the sales team with administrative tasks including preparation of proposals, reports, and presentations.

Track and follow up on outstanding quotes, orders, and payments as required.

Assist with the management of stock levels, order deliveries, and returns.

Contribute to the resolution of complaints or issues, escalating when necessary.

Monitor sales inbox and allocate tasks or queries appropriately.

Produce weekly or monthly sales and service reports for management.

Continuously look for ways to improve systems, processes, and customer satisfaction.

To be able to cover reception during periods of holiday.

Skills and Experience

Essential:

Previous experience in a sales support, customer service, or administrative role.

Excellent written and verbal communication skills.

Strong organisational skills and attention to detail.

Proficient in Microsoft Office (Word, Excel, Outlook); familiarity with CRM systems is a plus.

Ability to manage multiple tasks, prioritise workload, and meet deadlines.

Professional, polite, and confident phone manner.

Team player with a proactive and positive attitude.

Desirable:

Experience in manufacturing background.

Knowledge of data processing or ERP systems.).

Working Hours

Working Hours: , Monday to Friday, 8 am to 5pm with 1/2-hour lunch break]

Benefits

23 days annual leave + bank holidays

Company pension scheme

Casual dress

On-site parking

Company social events

Job Type: Full-time

Pay: From 28,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

East Anglia IP27 0PL: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer service: 1 year (required)
Work Location: In person

Reference ID: Sales1