Job Description

Role summary/purpose of job

The Salesforce Developer will participate in the ongoing development of our Salesforce deployment and includes development of Sales Cloud, Service Cloud, Marketing Cloud, CRM Analytics and Communities. The successful candidate will have a record of success in improving processes and functionality within the Salesforce platform. The developer will work closely with functional leaders, business units, and subject matter experts to identify develop and deploy new business processes including Marketing, Business Development, Continuous Improvement, and the Partnership. This role includes elements of project management, administration, and data analysis. The Salesforce Developer will be responsible for the executing on the day-to-day configuration, support, maintenance, and improvement of our CRM platform.

Location Overview: Manchester

The Freshfields Global Centre provides both business and legal services to the firm. Our services are delivered in a way which supports the global nature of our firm and our clients, enables our fee earners to deliver exceptional service to our clients and to do that in a way which is efficient and effective.

About Marketing & Business Development

Ranging from business development and communications experts, to designers, researchers and marketing campaign managers, Marketing and Business Development (MBD) comprises a dynamic and talented global team, operating in a fast-moving environment. Some shape the client strategy and create campaigns that lead our digital presence; others work with journalists, create high-profile events, develop compelling pitches, and research complex business issues. Together, we define the client experience and shape the perception of Freshfields around the globe.

Key responsibilities and deliverables

Supporting both IT & MarTech Administrators with basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks

Complete regular internal system audits and prepare for upgrades

Manage Salesforce side endpoints and inbound/outbound data feeds from/to third party software integrations

Coordinate the evaluation, scope, and completion of new development requests according to Salesforce best practice

Work with our management teams to establish suitable processes to support administrative, development, and change management activities

Effectively act as a liaison for the MarTech leadership and function leads within the firm to progress developments with Salesforce and integrated applications

Work independently with members of the user community to define and document development requirements

Support the Product Owner and Leadership with the Roadmap of the platform

Key requirements

Participate in technical design sessions; develop technical solution documentation aligned with the business objectives

Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes

Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products

Develop, test, and document custom development, integrations, and data migration elements of a Salesforce implementation \xe2\x80\x8b

Develop custom solutions and interfaces on top of the Salesforce platform \xe2\x80\x8b

Execute test plans to ensure quality delivery \xe2\x80\x8b

Follow coding standards and participate in code reviews during projects to ensure appropriate design patterns are followed \xe2\x80\x8b

Provide estimates and work breakdown structures for assigned tasks \xe2\x80\x8b

Ability to absorb new product and technical capabilities from Salesforce during new product releases\xe2\x80\x8b

Excellent project management skills and a positive attitude

Demonstrate ability to meet deadlines, handle and prioritise simultaneous requests, and manage laterally and upwards

Creative and analytical thinking with strong problem-solving skills

Must demonstrate exceptional verbal and written communication skills at all levels of the organisation

Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Experience

Salesforce Platform Developer (I) certification or equivalent is preferential

Understanding of the Salesforce product suite including Sales Cloud, Service Cloud, Marketing Cloud, App Cloud, Communities, CRM Analytics and AppExchange solutions

Extensive experience customising Salesforce platform

Extensive experience with Salesforce automation tools (flows primarily)

Experience with Salesforce sharing, visibility, and data architecture and knowledge of best practices

Proven ability to develop and optimise integrated business processes across objects

Experience with CI/CD DevOps solutions such as Copado

Proven ability to deliver scalable solutions

Experience of agile methodologies/SCRUM

Competencies

Excellent client-facing written and oral communications skills \xe2\x80\x8b

Team player able to develop strong working relationships and create a positive impression with people of all levels

Strong influencing and stakeholder management skills \xe2\x80\x93 keeping calm under pressure

Delivery focused, with proactivity, drive, determination, and energy

Logical thinker, with strong project management skills and commitment to continuous innovation

Professional and technical credibility

Freshfields Overview

Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments.

Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below:

we show respect to everyone

we are there for one another

we are open with each other

we are positive role models

We think and work globally - we don\xe2\x80\x99t just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn\xe2\x80\x99t just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.

We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.

Freshfields is committed to promoting equality and diversity and to developing a culture that values differences, recognising that employees from a variety of backgrounds make important and positive contributions to our business and how we service our clients.

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.

Freshfields Bruckhaus Deringer