Job Description

Job Title:

Salon Manager

Location:

Lewa Studios

Reports to:

Directors / Founders

Employment Type:

Full-time

Role Overview

Lewa Studios is seeking a highly organised, proactive, and business-minded

Salon Manager

to oversee day-to-day operations and help drive the salon and online store forward.

This role is critical to ensuring the business runs

efficiently, professionally, and profitably

. The ideal candidate will come in, put strong systems in place, manage staff and operations confidently, and support the overall growth and upgrading of the business.

Hair or beauty experience is

not required

, but strong

business and management experience is essential

. Experience in the beauty or retail industry is an advantage.

Key ResponsibilitiesOperations & Business Management

Ensure smooth daily running of the salon and online store Implement and maintain efficient systems and processes Act as the main point of contact for staff and day-to-day operational issues Support business growth, structure, and service upgrades Identify inefficiencies and proactively improve workflows

Staff Management

Manage staff rotas, attendance, and performance Ensure staff follow salon standards, procedures, and service expectations Support onboarding, training coordination, and ongoing staff development Handle staff issues professionally and escalate where necessary

Payroll & Administration

Manage payroll documentation and hours tracking Liaise with accountants/bookkeepers where required Maintain accurate records for staff, payroll, and operations Ensure compliance with internal policies and procedures

Stock & Cash Handling

Oversee stock levels, ordering, and inventory control Ensure stock is tracked, stored correctly, and not misused Manage cash handling, daily takings, and end-of-day checks Report discrepancies promptly and accurately

Online Store & Order Fulfilment

Manage the online store operations Ensure orders are processed, fulfilled, and dispatched on time Coordinate with the team to ensure timely delivery of goods Monitor order accuracy, customer satisfaction, and turnaround times Act as point of contact for online order issues

Customer Experience & Service Standards

Ensure a high standard of customer service at all times Handle customer queries, complaints, and escalations professionally Maintain a welcoming, organised, and professional salon environment Support service upgrades and continuous improvement initiatives

Key Skills & Requirements

Strong business and operations management experience Excellent organisational and leadership skills Confident handling staff, processes, and responsibility Experience with payroll documentation and admin processes Strong communication and problem-solving skills Comfortable managing stock, cash handling, and reporting Ability to work independently and take initiative Tech-savvy (booking systems, online stores, spreadsheets, emails)

Desirable (Not Essential)

Experience in the beauty, salon, or retail industry Hair or beauty knowledge Experience managing an online store or e-commerce operations

What We're Looking For

A

systems-driven

individual who can bring structure Someone who takes ownership and accountability A calm, reliable leader who can manage pressure A manager who wants to help build and grow a flourishing business
Job Type: Full-time

Pay: 24,420.00-28,332.81 per year

Work Location: In person