Job Description

Job Title:

Salon Manager

SOC Code:

1253

Salary:

38,700 - 40,000 per annum

Hours:

37.5 hours per week

Work Location:

46 High Street, Epping, CM16 4AE

We are seeking a highly experienced and proactive

Salon Manager

to lead and develop our nail salon at 46 High Street, Epping. This is a pivotal role requiring a hands-on manager who understands the intricacies of nail salon operations and can drive both performance and customer satisfaction.

The successful candidate will be responsible for overseeing the salon's daily operations, leading a team of technicians, maintaining high service standards, and implementing growth strategies across all aspects of the business, including digital marketing, staff performance, and financial management.

Key Responsibilities

Oversee and coordinate all aspects of daily salon operations to ensure smooth service delivery and a positive customer experience. Lead and motivate the team to maintain high standards of professionalism, hygiene, and customer service. Quickly and effectively resolve customer complaints or issues to maintain strong client satisfaction and retention. Analyse financial performance and implement measures to improve profitability and cost efficiency. Monitor customer trends and ensure service offerings align with target market expectations. Manage salon marketing initiatives, including social media strategy, promotions, and local engagement to increase customer footfall. Identify and implement improvements to operational processes to maximise efficiency and reduce downtime. Ensure all services and operations comply with relevant health and safety laws and best practices within the UK beauty sector. Conduct regular staff training, appraisals, and performance reviews to foster a strong and skilled team.

Required Skills, Experience, and Qualifications

Proven experience in managing a nail salon or similar beauty business. Strong leadership and communication skills with a demonstrated ability to lead a team effectively. Track record of resolving customer complaints swiftly and diplomatically. Demonstrated success in improving a salon's financial performance through strategic management. In-depth knowledge of nail salon operations and client expectations in the local market. Experience in managing and improving social media presence to support business growth. Strong understanding of operational efficiency and the ability to identify and implement improvements. Knowledge of and commitment to complying with UK health and safety regulations specific to beauty and nail services.

Benefits

Competitive salary between 38,700 - 40,000 per annum, based on experience and performance 28 days of paid holiday per year (including public holidays) Opportunity to lead and shape a growing, high-quality nail salon with a loyal client base Supportive and inclusive working environment Opportunities for professional development and leadership growth Staff discounts on salon services and products Flexible work scheduling where operationally possible Ongoing training in salon management, customer service, and industry best practices
Job Type: Full-time

Pay: 38,700.00-40,000.00 per year

Work Location: In person