Please note: This role is multi-site and will require you to work across our Notting Hill, Fitzrovia, and Liverpool Street salons.
Role Purpose:
The Salon Manager at Samantha Cusick London plays a pivotal leadership role in driving the day-to-day operations, culture, and performance of the salon. You'll be at the heart of what makes our spaces thrive: exceptional service, seamless coordination, and a team empowered to do their best work. With a hands-on, floor-based approach, your focus is to support both the Creative and Front-of-House teams while ensuring every guest has an unforgettable experience.
You are more than just an operational lead - you are the tone-setter, the motivator, and the first point of contact for anything that needs action or improvement. From elevating customer service to handling logistics, mentoring the team to improving sales, your leadership will help shape the future of Samantha Cusick London.
Key Responsibilities:
Floor & Client Experience Management
-Lead the daily flow of the salon floor ensuring a clean, calm, and professional atmosphere.
-Be a present and proactive leader, addressing issues in real-time and identifying improvements.
Team Leadership & People Development
-Oversee, mentor, and inspire the Front-of-House team and Assistants, ensuring exceptional service standards are consistently delivered.
-Support the onboarding and training of all new front-of-house and apprentice team members.
-Champion a culture of collaboration, communication, and positivity across all departments.
Client Care & Complaint Resolution
-Build relationships with our guests and ensure their feedback is actioned promptly and with care.
-Handle all complaints professionally and empathetically, providing swift and effective resolutions.
Stock & Inventory Management
-Manage all stock and ordering in collaboration with the Operations Manager.
-Ensure the salon is always fully equipped and stock is organised, accessible, and up-to-date.
Smart Booking & Scheduling Oversight
-Ensure the salon booking system is maintained with maximum efficiency, including daily scans to identify gaps, conflicts, or opportunities.
-Cross-check online bookings and proactively manage appointment flow to maximise productivity.
Retail, Rebooking & Revenue Growth
-Drive retail performance and rebooking through coaching, team engagement, and reporting.
-Ensure all team members are aligned with retail and rebooking expectations.
Social Media & Marketing Support
-Encourage and assist the team in capturing content and staying consistent with social media targets.
-Work with the marketing team to align promotions, events, and campaigns.
Events & Campaign Management
-Coordinate and lead salon events, training sessions, workshops, and promotional activations.
Reporting & KPIs
-Monitor key performance indicators (KPIs) weekly and monthly.
-Provide insight into team performance and salon goals and identify areas for development.
Salon Maintenance & Safety Compliance
-Ensure all equipment and spaces are maintained to brand standards.
-Conduct regular health and safety checks and uphold compliance protocols.
-Serve as the designated Fire Marshal, first aid logkeeper, and safety lead.
Culture & Brand Ambassador
-Lead by example in embodying the values and tone of Samantha Cusick London: Vitality, Integrity, Be You, Empowerment, and Solidarity.
-Uplift the team by bringing energy, kindness, professionalism, and accountability.
About You
You're a natural people person--confident, kind, and unflappable under pressure. You thrive in busy, creative spaces and love being at the heart of a team, keeping things moving with precision and positivity.
What You Bring:
Previous experience in salon management or senior front-of-house roles within the beauty, wellness, or retail sectors.
Clear, confident communication and a collaborative mindset.
A proactive approach to organisation, time management, and problem-solving.
Tech confidence--you're comfortable navigating salon booking systems and staying ahead of the game.
A genuine love for service, people, and creating an exceptional client journey from start to finish.
The ability to multitask with ease while maintaining calm, focus, and professionalism.
A positive attitude and a passion for supporting a team culture rooted in empowerment and inclusivity.
At Samantha Cusick London, we don't just do hair - we create joy, confidence, and community. As a Salon Manager, your leadership will be central to shaping that mission, every single day.
Ready to step into your next leadership role and be part of a salon that's setting new standards in the industry? Apply now and let's build something brilliant together.
Job Types: Full-time, Permanent
Pay: From 31,500.00 per year
Additional pay:
Commission pay
Benefits:
Casual dress
Company events
Employee discount
Referral programme
Schedule: