Job Description

This role is located in Marchwood, within the Cawood Scientific Environment Division. Marchwood, part of Cawood, was established in 1998 and performs a range of specialist analytical testing services to customers operating in the Environmental, Industrial and Agricultural Sectors from its three laboratories based in the South and North of England. As a leading UK Dioxin and Furans analysis laboratory and the UK's leading specialist laboratory for independent occupational hygiene analysis, Marchwood offers a range of services for the environmental, occupational and food/feed sectors. Learn more about Marchwood by clicking here.
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The Customer Service Assistant is principally responsible for the receipt of samples, registering them into the LIMS and liaising with customers regarding questions and queries, sampling media preparation and dispatch, including arranging logistics and couriers. Maintaining good communication channels with customers and the Business Development team at all times is an essential part of this role.
Sample Registration :Logging of samples and allocation of analysis in accordance with customer requirements. Accurately inputting information from customers to ensure the production of end-certificates. Liaising with customers to arrange courier service to collect samples, in accordance with H&S polices.

Customer Service:Feeding back to customers when analysis request forms are unclear or incomplete. To aid with the setup of new customers and amending details when required for existing customers. Liaising between customers, analytical departments, and the business development team for smooth customer interaction.

Other:Communicating any operational problems and issues that may affect quality or service delivery to the Team Leader, and other departments. Ensuring quality of work produced within the department. Ensuring that work areas and equipment being used are continuously maintained in a clean and safe condition. To deliver services effectively a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above * This job description does not intend to cover all aspects of the jobholder's duties but is intended to be indicative of the main areas of responsibility.