Job Description

Job Title: Saturday Receptionist

Salary: 23,809.50 FTE (Pro Rata)

Location: SHP Health, Denbies Wine Estate, Dorking

Hours: Saturdays 8am to 1.00pm

Start Date: ASAP

About SHP Health

SHP Health is a family-run, values-led health and wellbeing company based at the stunning Denbies Wine Estate in Dorking. We offer a unique combination of Consultant-led Physiotherapy, Dynamic Pilates, wellness classes, and continued professional education, all delivered through a foundation of evidence-based care.

Our clients are at the heart of everything we do. We're passionate about helping people move better, feel stronger, and live healthier lives through informed, empowering movement and care. As a team, we are driven by clinical excellence and genuine connection. We work collaboratively in a friendly environment where ideas are welcomed, mistakes are viewed as learning opportunities, and community-building is as important as delivering results.

The Role

We're currently looking for a confident and friendly Saturday Receptionist to join our front-of-house team. This role is ideal for someone who enjoys engaging with the public, takes pride in keeping things organised, and is confident talking about services and utilising booking systems. You'll be the face of SHP Health on Saturdays, warmly welcoming visitors, guiding them to their correct appointment or class, and making sure the day runs smoothly for both clients and team members alike.

Key Responsibilities

Client Experience & Front-of-House

Greet clients warmly and professionally, ensuring they feel welcomed and well looked after. Provide clear, friendly guidance to clients attending appointments, classes, workshops or courses. Confidently respond to phone, email, and in-person enquiries in a timely manner, helping clients book the right services for their needs. Communicate SHP Health's services clearly and enthusiastically, maintaining brand tone and values.

Administrative Tasks

Manage client bookings and records using our practice management and class booking systems, always respecting data protection & GDPR standards. Assist with the completion and organisation of client pre-assessment forms and outcome tracking. Process payments (cash, card, BACS), generate invoices, and record transactions using tools such as Xero and Stripe.

Team & Operational Support

Liaise with clinicians, instructors, and the weekday admin team to ensure seamless communication and service continuity. Proactively address any client queries, late arrivals, or short-notice appointment changes with professionalism and care. Monitor and assist with front-of-house, studio, clinic and outside spaces, ensuring they reflect SHP's high standards of cleanliness, safety, and aesthetic. Alert the weekday team to low stock levels and assist with supply management when necessary. Provide occasional cover for weekday administrative staff where needed (with prior agreement).

Contribution to SHP Culture

Represent SHP Health's mission, values, and ethos in all interactions. Model proactive, thoughtful behaviour that reflects our commitment to quality care and a learning culture. Adhere to all SHP Health policies and procedures, including those relating to health & safety, confidentiality, and client welfare. Participate in occasional learning and training opportunities outside of usual hours (paid) to support your development and our wider goals as a team.

What We're Looking For

Essential

Excellent communication skills, both written and verbal, with a friendly and professional manner. Confidence working autonomously and making sound decisions, with awareness of when to escalate. Reliable organisational skills, with strong attention to detail. Strong level of IT literacy, including Microsoft Office and online booking systems. Friendly and enthusiastic approach to working with the public. Adaptability and initiative with ability to respond to changing needs and priorities. Professionalism, discretion, and a calm, solutions-focused mindset when under pressure.

Desirable

Experience using practice management or booking software. Background in a clinic, studio, healthcare, or wellbeing environment. Familiarity with customer relationship management or database tools.

Our Culture & Values

At SHP Health, we believe in empowering both our clients and our team. We're committed to:

A community-first approach where clients feel seen, supported, and inspired Clinical and creative excellence, with high standards across everything we do A flat team structure where everyone's voice matters A safe space for learning, where mistakes are treated as growth opportunities Supporting professional development and individual creativity Keeping things real: authentic, collaborative, and fun

What We Offer

Beautiful working location in the Surrey Hills Free On-site Parking Free access to online classes and 4 x class passes monthly Staff discount across all services A friendly, inclusive team culture with space to grow The opportunity to make a genuine impact on a growing health brand Room for the role to expand in hours and scope as the business evolves

To Apply:

Please send your CV, and a short cover letter, to info@shphealth.co.uk for the attention of Jess. We are hoping to interview for this role w/c 8th September 2025

Job Types: Part-time, Permanent, Zero hours contract

Pay: From 12.21 per hour

Expected hours: 5 per week

Benefits:

Employee discount Free fitness classes Free parking On-site parking
Language:

English (preferred)
Work Location: In person

Application deadline: 02/09/2025
Reference ID: Saturday Receptionist