Job Description

Overview:

Saturday Shop Assistant

The Chocolate Factory Shop, Fakenham

We are looking for a motivated and enthusiastic individual to join our team at The Chocolate Factory Shop.

Position: Part-Time, Temporary (Fixed Term Contract Until May 2026)
Hours: 7.5
Shift Pattern: Saturday - 08:00 - 16:00
Pay: 12.21
Breaks: 30 minutes
Responsibilities:
Receive, unpack, and organise stock efficiently. Arrange, label, and display goods to maintain an attractive and well-organised shop floor. Operate the till, handle cash and card transactions accurately, using up to date technology including barcode scanners. Assist in the design and creation of seasonal displays to highlight key products. Adhere to food safety rules and procedures at all times. Maintain in-depth product knowledge to assist customers effectively and answer queries confidently. Foster a friendly environment where all customers feel valued, while anticipating needs and exceeding expectations through positive communication. Maintain a clean, tidy, and well-organised store by working collaboratively to uphold high standards throughout. Ensure compliance with all statutory and mandatory Health, Safety, and Environmental (HSE) requirements. Safely lift and handle heavy stock/boxes both manually and while operating an electric pump truck. Responsibly and accurately deal with any official documents and paperwork.

Qualifications:

Essential:

Maths and English GCSE's or equivalent, Customer service skills Technology skills Ability to communicate both verbally and in a written form internally and externally in polite and professional manner. Working with a team Experience of working in a target led environment Good organising and planning skills

Desirable:

Food safety trained

Rewards Benefits:
Overtime available but not guaranteed Pension (4% Employer Contributions) Life Assurance Scheme at x4 basic salary. Health Care Cash Plan via Paycare (Dental, Optical, Chiropody, Professional Therapy, Counselling cover), along with access to Paycare Perks for exclusive high street and retailer discounts. Holiday Purchase Salary Sacrifice Scheme - buy up to one extra week per year (subject to meeting minimum criteria) Cycle to Work Salary Sacrifice Scheme (subject to meeting minimum criteria) Electric Car Salary Sacrifice Scheme (subject to meeting minimum criteria) Family friendly policies including Maternity and Paternity leave above the statutory minimum Annual engagement calendar covering an array of activities and educational events promoting diversity and inclusion Participate in supporting your local community with opportunities to spend one day per year volunteering or fundraising and gain company-matched sponsorship. Company Wellbeing agenda including annual Wellbeing Week, Menopause Support Group and Mental Health First Aid programme Access to staff shops with exclusive discounts Monthly employee recognition scheme via the 'Zertus Values Awards' Recruitment Refer a Friend rewards Training and Development Opportunities (Leadership courses, External qualifications, Professional memberships) Engagement with GroceryAid


About Us:

Kinnerton is far from your typical brand. Pioneering the introduction of character chocolate in the UK in 1978 under the Kinnerton Kids label, we have consistently evolved, securing our position as one of the UK's leading manufacturers of seasonal goods. Each year, we proudly craft millions of delightful advent calendars and Easter eggs, highlighting our commitment to excellence.



Our manufacturing site is based in Fakenham (Norfolk), along with a vibrant London Hub in Camden and offices in Hong Kong, our reach is truly global. As a key player in the Zertus UK & Ireland Snacking & Chocolate Market Unit, we collaborate with esteemed food manufacturers nationwide.



What sets us apart is our distinct offering to customers, characterised by our nut-safe promise and unwavering dedication to product innovation. As the inventive minds behind NOMO chocolate, an award-winning and delicious free-from range, we continue to redefine the chocolate experience. Join us at Kinnerton, where innovation, quality, and a rich history blend to create an extraordinary brand experience.


Application & Interview Process:

Kinnerton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



Your application will be reviewed as part of our selection process. If you're shortlisted, a member of our Recruitment or HR team will contact you by phone or email (please check your junk mail). From there, if you advance, your application will be shared with the hiring manager for further review. If selected, you will be invited to a one stage onsite interview.



Please let us know if you require any special arrangements or adjustments to be made for your interview by speaking with the Talent Acquisition team at application stage. The provision of this information is likely to include special category data and is therefore covered by data protection laws. We ask for this information so that we are fully aware of any adjustments needed and we will use the information provided to inform our decisions about making those changes.