Job Description

About Us

At Greenstorm, we're all about creating a cleaner, greener tomorrow. Since 2021, we've been helping homes with high-quality surveying and installation solutions on behalf of suppliers, housing associations, and private customers across regional and national projects. Our business is built on our people--our greatest asset. We are committed to empowering our teams by offering flexibility and a balanced work environment.

We're a growing team that values innovation, teamwork, and making a real impact. If you're passionate about sustainability and want to be part of a company where your ideas matter, Greenstorm could be the perfect fit for you.

Job Overview

We are seeking a detail-oriented and proactive Appointment Coordinator to join our dynamic team. The ideal candidate will play a crucial role in managing appointments, ensuring smooth communication between clients and our services. This position requires strong organisational skills, the ability to analyse client needs, and excellent phone etiquette.

Key Responsibilities

Efficiently schedule and manage planned assessment and maintenance works, optimising operatives' diaries for maximum productivity and minimal travel. Liaise with residents and clients to confirm appointments, arrange access, reschedule works, and provide timely updates. Monitor job progress to ensure works are completed within agreed KPIs and client expectations. Collaborate closely with supervisors, contract managers, and customer service teams to resolve scheduling conflicts or access issues. Maintain accurate records within our internal systems and ensure compliance with company procedures and client service level agreements (SLAs).

What We're Looking For

Proven experience in a scheduling, coordination, or planning role -- ideally within property services, housing maintenance, or related sectors. Strong communication skills with a friendly, customer-focused approach. Ability to work under pressure and manage multiple priorities effectively. Proficiency with scheduling software and Microsoft Office applications. A team player with strong attention to detail and a proactive mindset.

Requirements

Excellent communication skills Strong data entry skills with attention to detail to ensure accuracy in client records. Excellent phone etiquette, demonstrating professionalism in all interactions. Ability to analyse information quickly and make informed decisions based on client needs. Previous experience in a customer service or administrative role is advantageous but not mandatory.
This is an excellent opportunity for a motivated self-starter looking to develop their career within a dynamic and growing company. If you are eager to learn, highly organised, and ready to make an impact, we'd love to hear from you!

Job Types: Full-time, Permanent

Pay: 24,375.00 per year

Work authorisation:

United Kingdom (required)
Work Location: In person