Job Description

Scheduler
Newport, Shropshire
Salary: From 26,000, Dependent on experience
Full Time, 35 hours per week (including on-call duties)
Home Instead is an award-winning, family-run business and part of a global network, providing high-quality home care for older people. We are committed to delivering care that we would want for our own families. Our dedication to excellence has earned us an Outstanding rating from CQC - the first home care provider in Shropshire to achieve this. Our mission is to change the face of ageing by being the most admired home care provider and the go-to service for dementia care. With no visits shorter than an hour and the same Care Professionals assigned to each client, we ensure meaningful, trusting relationships.
We are seeking an experienced Lead Scheduler to take responsibility for planning, organising, and maintaining consistent schedules that align with our Home Instead model. This role is crucial in ensuring continuity of care for both clients and Care Professionals.

Key Responsibilities:

• Develop and maintain effective, efficient schedules for clients and Care Professionals.
• Ensure schedules optimise travel time and availability while meeting client needs.
• Be responsive to changes, making real-time adjustments when necessary.
• Match Care Professionals with clients, arranging introductions in collaboration with the care team.
• Maintain excellent relationships with both clients and Care Professionals to ensure a positive experience for all.
• Ensure compliance with franchise standards, including introducing Care Professionals to clients before their first visit.
• Work with the recruitment team to ensure staffing levels meet demand.
• Participate in the on-call rota as required.

What We Offer:

• A rewarding role within a passionate team making a real difference every day.
• Competitive salary and company pension scheme.
• Career development and training opportunities.
• Health scheme benefits and Home Instead discounts.

Why Home Instead?
At Home Instead, you'll be part of a team that values your contributions and supports your growth. We offer a collaborative, caring work environment where your scheduling expertise will directly impact the well-being of our clients and the success of our CARE Professionals.
Qualifications
Ideal Candidate Will Have:

• Experience in a scheduling or coordinating role within home care.
• Strong IT skills, including Microsoft Office/Google Suite and CRM software.
• Excellent communication and interpersonal skills.
• Ability to plan, prioritise, and remain calm under pressure.
• A proactive and analytical mindset with great attention to detail.
• NVQ Level 2 in Health & Social Care (or equivalent) essential; Level 3 desirable.
• Flexibility to support the evening and weekend on-call rota.

Additional Information
Ready to Make a Difference?
All offers are subject to a satisfactory DBS check and references.
To apply, please submit your CV and a covering letter online or email them to
Click to apply or call our Recruiter Ashley on 01952 581112 for an informal chat.
Please note that this role is UK based and a right to work in the UK will need to be established as part of the recruitment process.
We do not currently hold a Sponsorship licence.