Job Description

About Us

Ascend are an award winning and rapidly growing property business and one of the market leaders who specialise in the Build to Rent market and also have a successful Estate agency business comprising of 4 branches. An opportunity has arisen to join the BTR team as a Portfolio Manager and be part of our residential team located in Sale.

We are going through a strong period of growth in all aspects of the business, making it an exciting time to join. We are dedicated in providing an exceptional service to our clients offering alongside a supportive and collaborative work environment.

The Ideal Candidate

We are looking for individuals with experience in the residential property management sector. Working with your team, you'll be fundamental in ensuring all Property Management tasks are completed promptly and efficiently. Customer service lies at the core of our operations, requiring a willingness to exceed expectations. We are looking for someone who cares about the people around them and is willing to go the extra mile. We would consider individuals without previous property related experience if they can demonstrate outstanding customer service skills.

Responsibilities

The Scheduling Manager will manage the diaries and resources of approx. 25 remotely located staff across the Uk to maximise efficiency and effectiveness and drive productivity whilst maintaining customer service levels. Balance the workload across regions, ensuring fair distribution and responsiveness to real-time changes (e.g., sickness, delays, high-priority jobs) Planning ahead anticipating and responding to changes in capacity and demand to minimise disruption and maximise effectiveness. Monitor and drive adherence to KPIs and SLAs, suggesting and implementing corrective actions where required. Producing and analysing daily, weekly & monthly reports for the senior management team. Optimise the use of sub-agent network across the Region. Work with internal stakeholders to improve scheduling processes and optimise resources available. Ensure all communication and updates are accurately recorded to drive efficiency and improve utilisation.

Skill & Experience:

At Ascend, we are committed to supporting the ongoing professional growth of our team through continuous training and development. Below are the key skills and experience we are seeking for this role:

Strong understanding of UK geography Proven experience in scheduling, workforce planning, or operational logistics Customer-first mindset with excellent verbal and written communication skills. Strong IT skills: confident with Microsoft Office Excellent organisational and multitasking abilities; able to manage competing priorities under pressure. Comfortable analysing data and reporting key insights to senior stakeholders. Problem-solving mindset with initiative and attention to detail.

The Benefits

Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your Birthday. Start your weekend early with a 4PM finish on a Friday. Annual attendance bonus to thank you for your commitment. Paid time off for medical screenings. Enhanced company sick pay policy with service. Reduced Christmas operating hours. Contributory Pension Scheme for long-term financial security. Recognition programmes to acknowledge employees who display our Values & Behaviours. Enhanced Maternity/Adoption/Paternity Pay to support your family. Monthly lunch and company training sessions to meet the wider Ascend teams!
Ready to take the next step in your career? We want to hear from you!

Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Additional pay:

Performance bonus
Benefits:

Additional leave Company events Enhanced maternity leave Enhanced paternity leave Free parking Sick pay
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person