Job Description

iTeach are seeking a proactive and enthusiastic School Technician to join our growing team in Cardiff. This role is ideal for someone passionate about providing essential IT support to schools, both on-site and remotely, ensuring their computer hardware, software, and network systems function smoothly.

Key Responsibilities:

1st line support: Diagnose and resolve hardware, software, and network issues for school customers, maintaining a professional and customer-focused demeanour. Ticket management: Manage raised tickets and keep our Helpdesk and CRM systems up to date, ensuring tasks are completed within agreed Service Level Agreement (SLA) time frames. On-site & remote support: Provide IT support to customers both on-site and remotely, delivering timely and effective solutions. Team collaboration: Work closely with fellow team members, providing support as needed and collaborating on larger projects. Workload management: Prioritise and manage multiple tickets, tasks, and mini-projects simultaneously. Equipment setup: Build, configure, and install PCs and laptops, providing follow-up support as necessary. Operating system support: Provide support for Windows OS, Mac OS, Chrome OS as well as productivity platforms such as Office 365 and Google Workspace. Software installation: Install and manage software applications across multiple devices. Printer & AV support: Troubleshoot and support printers, scanners, photocopiers, and audio-visual equipment used in schools. Mobile Device Management (MDM): Assist in managing and maintaining mobile devices in the school environment.

Qualifications Required:

5 GCSEs Grade A-C or equivalent Level 2 qualifications on the Credit and Qualifications Framework for Wales.

Or

Relevant Level 2 qualification on the Credit and Qualifications Framework for Wales.

Desirable Skills:

A-level in IT or an equivalent qualification. Intune & Autopilot Experience: Experience enrolling devices into Autopilot and managing devices via Microsoft Intune. Experience with Mobile Device Management (MDM) systems: Managing mobile devices in a professional setting. Familiarity with network troubleshooting and basic server support. Knowledge of IT security best practices, particularly in a school environment. Experience in supporting Wi-Fi networks.

Benefits

:

Company phone and laptop provided. Health insurance. Wellbeing days. Company pension scheme. Regular company events. Company vehicle or vehicle allowance (after successful completion of probationary period). Company uniform provided.

About You:

You are highly organised, able to manage your workload in a fast-paced environment. You possess excellent problem-solving skills and are comfortable working both independently and as part of a team. You are customer-focused, ensuring satisfaction and professionalism in all interactions.
If you're an IT enthusiast looking to provide high-quality support to schools and are excited by the benefits of working in a collaborative environment, we'd love to hear from you!

Location: Cardiff

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Additional leave Company car Company events Company pension Free parking Health & wellbeing programme On-site parking Private medical insurance
Ability to commute/relocate:

Cardiff CF24 5ET: reliably commute or plan to relocate before starting work (required)
Experience:

technical support: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (preferred)
Work Location: In person