Job Description

We are looking for for a Retail Catering Assistant Services who will play a pivotal role in driving the success of retail catering services within Synchronicity Care Limited(SCL) , at the University Hospital North Durham.This position is integral to delivering seamless operations, enhancing customer satisfaction, The succesful candiate will be part of a NHS England Catering Exemplar site andwill be part of the team that provides the catering service to the external retail outlet on site serving drinks, snacks and composite meals.The successful applicant will have :
Previous catering experience in a fast paced environment
Sound knowledge of food hygiene regulations
Demonstrate a can do attitude
Excellent communication and customer care skills
Level 2 Certificate in Food Hygiene
Main duties of the job
We are seeking an a customer-focused Retail Catering Assistant primarily assisting in the service of beverages and food items in a new coffee shop catering outlet
To be able to dismantle and reassemble equipment being cleanedCarrying out cleaning duties in accordance with Departmental Specifications and Cleaning Policy
Disposing of food waste and refuse safely and hygienically
Assist in the cleaning of all containers, crockery, and cutlery used in the service to Staff, and Visitors
To operate a EPOS till and re-stock areas
To log food and fridge temperatures in line with departmental policy.
About us
SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.
SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

• A Competitive salary
• Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
• Night Shift Working Allowances (where appropriate)
• Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only
Details
Date posted
02 October 2025
Pay scheme
Other
Salary
12.21 an hour
Contract
Bank
Working pattern
Part-time
Reference number
M9439-25-0045
Job locations
University Hospital Of North Durham
North Road
Durham
DH1 5TW
Job description
Job responsibilities
To support and assist the Head of Retail and Retail Supervisor in the provision of a highly professional catering service within the retail units at University Hospital North Durham and to ensure that high quality standards are met at all times
To follow the policies and procedures laid down by the retail services in the day to day operational management of retail and to ensure a high quality and cost effective service
To ensure that food safety regulations are adhered to at all times.
Provide and maintain a highly customer focused restaurant facility.
Ensure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to patient feeding.
Work in a safe manner so that no other persons are put at risk whilst completing the required duties.
Initially deal with any complaints / comments regarding the service in a courteous manner from Trust staff or patients.
Developing staff preferences, promoting flexible working arrangements, and encourage change of working practice following major life changing events. Job description
Job responsibilities
To support and assist the Head of Retail and Retail Supervisor in the provision of a highly professional catering service within the retail units at University Hospital North Durham and to ensure that high quality standards are met at all times
To follow the policies and procedures laid down by the retail services in the day to day operational management of retail and to ensure a high quality and cost effective service
To ensure that food safety regulations are adhered to at all times.
Provide and maintain a highly customer focused restaurant facility.
Ensure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to patient feeding.
Work in a safe manner so that no other persons are put at risk whilst completing the required duties.
Initially deal with any complaints / comments regarding the service in a courteous manner from Trust staff or patients.
Developing staff preferences, promoting flexible working arrangements, and encourage change of working practice following major life changing events.
Person Specification
Special Requirements
Essential

• Ability to work shifts and weekends and have flexibility to needs of the service(E)

Desirable

• Health and safety(D)

Experience
Essential

• Catering Experience

Desirable

• Retail experience

Qualifications
Essential

• Level 2 Certificate in Food Hygiene (E) Basic English and math's (E) A good standard of literacy and numeracy (E)

Desirable

• Health and Safety

Special Skills and Knowledge
Essential

• Natural & enthusiastic staff member(E) Ability to follow clear instructions and feedback to senior staff (E) Committed to quality customer care/delivering excellent customer service.(E) Effective interpersonal skills (E) Able to work with minimal supervision following set procedures. (E) Flexible approach to work and adaptable to change(E) Good manual dexterity, physical fitness(E) Good timekeeping(E) Basic numeracy(E) Knowledge of food safety and allergen regulations (E)

Desirable

• Basic keyboard skills (D)

Person Specification
Special Requirements
Essential

• Ability to work shifts and weekends and have flexibility to needs of the service(E)

Desirable

• Health and safety(D)

Experience
Essential

• Catering Experience

Desirable

• Retail experience

Qualifications
Essential

• Level 2 Certificate in Food Hygiene (E) Basic English and math's (E) A good standard of literacy and numeracy (E)

Desirable

• Health and Safety

Special Skills and Knowledge
Essential

• Natural & enthusiastic staff member(E) Ability to follow clear instructions and feedback to senior staff (E) Committed to quality customer care/delivering excellent customer service.(E) Effective interpersonal skills (E) Able to work with minimal supervision following set procedures. (E) Flexible approach to work and adaptable to change(E) Good manual dexterity, physical fitness(E) Good timekeeping(E) Basic numeracy(E) Knowledge of food safety and allergen regulations (E)

Desirable

• Basic keyboard skills (D)

Skills Required