Job Description

Job Title: Sea Freight Customer Service Operative

Company: TCB Group

Location: Belfast

Salary: Competitive (DOE)

Working Hours: Mon-Fri - 9am-5pm.

About TCB Group:

TCB Group are a leading freight and logistics service provider facilitating the movement of goods around the globe by road, air and sea. We manage freight on behalf of industry partners and directs clients with a specialisation in consolidation. Our commitment is to provide reliable and efficient logistics solutions across the globe.

We are seeking a

Sea Freight Customer Service Operative

to join our dynamic sea freight team, focusing on both import and export operations.

Key Responsibilities:

Act as the primary point of contact for clients, managing the shipment process from booking to final delivery. Coordinate and monitor the end-to-end shipping process, including liaising with overseas agents and handling import clearance. Ensure accurate and timely processing of inbound and outbound customs declarations. through Northern Ireland (NI) and Republic of Ireland (ROI) customs systems. Troubleshoot and resolve operational challenges, maintaining high service standards throughout. Maintain effective communication with clients ensuring exceptional customer satisfaction.

Ideal Candidate:

Previous experience in a freight forwarding customer service role is required. Solid understanding of inbound and outbound customs processes. A customer-focused mindset with a dedication to providing exceptional service. Strong attention to detail and a process-driven approach. Excellent problem-solving skills and the ability to handle operational issues efficiently.

Why Join TCB Group?

Be part of a leading organisation with a strong reputation in the Irish logistics market. Work in a supportive and collaborative team environment. Opportunity to develop your career within a fast-growing company. Opportunity to work with leading organisations within the industry.
If you are enthusiastic about delivering great service and thrive in a fast-paced logistics environment, we would love to hear from you!

How to Apply:

Please send your CV detailing your experience and suitability for the role to shane@tcbgroup.com

Job Type: Full-time

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Belfast: reliably commute or plan to relocate before starting work (required)
Experience:

Freight Forwarding: 2 years (required)
Work Location: In person

Reference ID: Sea Freight Ops